AAvoid at all costs

How far will travelers go to avoid the world’s largest airline? Austin Wolff paid an extra $360 to stay away from American Airlines, flying from Albuquerque, N.M., to Jacksonville, Fla., on Delta Air Lines on a recent holiday weekend.
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Never mind, American Airlines — just send me a refund!

Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.

In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?

I’ll let you decide.
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Is this a completely lost cause?

When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”

Is this one of those cases? I’ll have the answer in a moment. Actually, you’ll have the answer.
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A real frequent flier fiasco

Trying to book a flight using frequent flier miles ins’t as easy as it used to be. It’s difficult to find anything, and if you do, the flight available is usually not the most convenient.

But what happened when I was able to use frequent flier miles for a flight last weekend?

Nothing good. And that’s putting it mildly. Continue reading…

A pet peeve with American Airlines

Morgan Borders and her husband are both on active duty in the Air Force. Their specific jobs and schedules rarely afford them the opportunity for personal travel.

But when Borders needed to travel from Richmond, Va., to San Francisco to visit a dying relative, she purchased a ticket on American Airlines. She planned to take her pets along.

American had other ideas about that. Continue reading…