Question: We had to cancel a cruise recently because my husband needed to have surgery. I called American Airlines to cancel the flight and was told that the tickets would be good for one year from the day they were purchased.
But when I called the airline to rebook, I was told the tickets were worthless because I was a “no show.”
I’ve called American Airlines several times and they keep insisting that we have lost the tickets. I called Expedia, the online travel agency through which we booked the tickets, and they show that the tickets were canceled.