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Delta’s Ausband: “Customer service is very important to the bottom line”

Here's part two of my interview with Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care.

Delta’s Ausband: When it comes to customer service, “we want to be even better”

Allison Ausband is Delta Air Lines’ vice president for reservation sales and customer care. I met with her last week to discuss the progress since our last interview in 2010. Here's part one of our interview.

5 fascinating facts about Delta Air Lines

This is the new International Terminal at Atlanta's airport. It's an architectural masterpiece that echoes Eero Saarinen's iconic Trans World Flight Center in New York and reminds me of the golden age of flying. It was my final stop on a recent one-day visit to Delta.

Delta’s Ausband: “Customer service is the core of what we do”

I met Allison Ausband, Delta Air Lines' vice president for reservations sales and customer care, earlier this year in Atlanta after she'd taken over for Perry Cantarutti. I followed up with her earlier this week to see how her new job was going. Here's our interview.