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My ticket credit is gone — can you help me get it back?

Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?

Is JetBlue scaring passengers into buying travel insurance?

If you're a frequent flier, maybe you've already been roughed up by an airline, rhetorically speaking. I try to stay away from planes myself. I fly very infrequently and I book airline tickets even less.

Will travel insurance cover my missed tour?

Carolyn Cluff's husband is injured in Portugal and he misses part of his tour. Now their travel insurance company is balking at paying their claim, even though their policy should cover them. How does she persuade the insurance company to reconsider?

Sorry, your travel insurance doesn’t cover mother-in-law’s death

It's been a while since I mediated travel insurance claim, and at first glance, Dennis Puskaric's looked like a slam-dunk

Is this fair? They saved $74, but they lost $10,074

Jennifer Chilton is outraged because her friends have been denied travel insurance coverage on a technicality. Will they really lose $10,074 because of a clause in the fine print? Find out.
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