After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States from Australia. But now his insurance company is balking at a refund. What can he do to replace the miles?
Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?
Question: I need your help resolving a situation that I have with Hotwire. A little over a year ago I booked a flight from Baltimore to Orlando, but canceled because of a hurricane.
Before I canceled, I called Hotwire and told them that I was concerned about the weather and afraid to travel at that time. A representative told me to contact Allianz, the company through which I had insured my tickets.
An Allianz representative led me to believe that I might be able to receive a refund, and suggested I call Hotwire to cancel my ticket, which I did. When I requested a refund, Allianz denied me and referred me to Hotwire. Hotwire denied me and said I had a ticket credit, and referred me to the airline. The airline just referred me back to Hotwire. Continue reading…24 Comments
If you’re a frequent flier, maybe you’ve already been roughed up by an airline, rhetorically speaking. I try to stay away from planes myself. I fly very infrequently and I book airline tickets even less.
When I have a choice in domestic airlines, I prefer to fly on JetBlue or Southwest. They’re just my kind of carriers.
It’s a personal choice.
But this afternoon, as I was booking a seat from Orlando to Washington, and after getting through what seemed like a dozen irritating “upsell” screens, JetBlue showed me this:
Question: We are having trouble with a claim we made on our Allianz travel insurance we bought for our recent trip to Portugal with Vantage Deluxe Travel.
It’s been a while since I mediated travel insurance claim, and at first glance, Dennis Puskaric’s looked like a slam-dunk.
Question: I’m writing on behalf of two friends who booked a trip of a lifetime to Italy recently. They also purchased trip insurance through Access America. A couple days after paying for the insurance, they found out that the husband had to have hip replacement surgery. It was a situation that became chronic within a couple of days.