How long are you supposed to stay on hold while waiting for customer service to answer your request? And why do you need to request a refund seven days in advance? Jan Duncan would like to know. Continue reading…
Today’s Advocate This comes from a concerned mother who hopes we can help her daughter sort out a frustrating and expensive situation with Allegiant Air.
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Here’s a decision most of us will have to make the next time we fly: Should you splurge for a “premium” seat in economy class — an aisle or a window seat — or leave it to chance, and possibly end up in a middle seat?
It happened to Fred Thompson on a recent Delta Air Lines flight from New York to Detroit. “The Delta website would not let me choose a seat when I booked the ticket four weeks early,” he says. “The day before my flight, I still could not pick a seat. All the economy seats were taken and the only available seats were fee-based with prices ranging from $9 to $29.”