It's not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.
It was supposed to be a vacation of a lifetime for Jane Gray -- a trip from Southwest England, where she lives, to Maui.
If there's a Twilight Zone of travel cases, then Rochelle Dean has surely discovered it. And although I've done my best to help her, it looks like her recent vacation is still stuck someone between "solved" and "unsolved."
Nathan Segal was certain his Alaska Airlines flight from San Jose del Cabo to Victoria, B.C., Canada, didn't make a stop. He'd double-checked the itinerary when he booked it. The email said it was a "direct" flight.
Alaska Airlines pays Ashley Cates $239 when she's bumped from her flight. Then it stops payment on the check. Why? And is there anything she can do to get the money back?
Airline luggage has been making headlines recently, whether it's US Airways' controversial decision to add a $5 convenience fee to some checked bags or Alaska Air's luggage fee/guarantee. But which airline has the most customer-friendly policy when it comes to checked luggage?
Susan Null books two business-class tickets on British Airways using her Alaska Airlines frequent flier miles. But when she checks her reservation, she finds nothing. Alaska Airlines says her booking has "slipped through the cracks." Can they retrieve it in time for her trip?