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Amtrak goes off the rails for some passengers

The complimentary amenity kits on Amtrak’s Empire Builder service from Chicago to Portland and Seattle and Coast Starlight from Los […]

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    They’ve redefined an airline ticket – it’s time to fix that

They’ve redefined an airline ticket – it’s time to fix that

OK, here’s an easy question: What’s an airline ticket?

Yes, I have a blacklist. Can you guess who’s on it?

It started with a seemingly harmless question left on my personal Facebook page.

Should airlines charge more for a seat assignment?

Sometimes, when a traveler asks for help, your best response is to listen.

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    Will new airline regulations help passengers — or hurt airlines?

Will new airline regulations help passengers — or hurt airlines?

At 36,361 words, the document laying out the latest proposed Transportation Department passenger protection rule is an epic, a few […]

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    You’re not so special! The hidden messages of the airline industry

You’re not so special! The hidden messages of the airline industry

Sometimes, airlines reveal their true feelings about you with a simple word or phrase.

If they lie to us, why can’t we lie back?

Travel companies lie to you all the time. Why can’t you lie right back?