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    Berated for a screaming baby – do I deserve a full refund?

Berated for a screaming baby – do I deserve a full refund?

Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight. But what?

Where’s the refund for my Air France ticket?

Air France is holding $2,400 of Daniel Jean-Jacques money for a fully refundable ticket. Why won’t it surrender the money? […]

Downgraded on Air France, but where’s their refund?

Lisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris […]

Who’s responsible for those little brats on a plane?

When kids misbehave on a plane, adults like to play the blame game. Who’s responsible for the little brats: the […]

100,000 miles, $194 and a one-week delay — and you offer this?

To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn't ideal -- it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.

Air France offered us an upgrade — then it didn’t

Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.

What’s the real reason for my flight delay?

David Ludt's flight to Strasbourg is delayed because of a mechanical problem and then canceled because of weather. Now Air France is refusing his ticket refund request. Is he out of luck?