Air France is holding $2,400 of Daniel Jean-Jacques money for a fully refundable ticket. Why won’t it surrender the money?
Question: I’m a graduate student at the University of Texas and I was recently awarded a fellowship to conduct research for two months in Ibadan, Nigeria. Believing that I would be departing from New York and then returning to Austin, Texas, I booked the trip in two legs. However, knowing that this could change, I reviewed the refund policies for both legs carefully to make sure the tickets were refundable. Continue reading…
Lisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris to Houston.
With good reason: The seats have 38 inches of “pitch” and are 19 inches wide, a sharp contrast to the medieval 32 inches of legroom and 17 inches of seat space in economy class. (Seriously, folks, that should be illegal.)
But try as hard as they might, the Roccafortes couldn’t avoid Torture Class on their transatlantic flight.
“We arrived at Charles de Gaulle three hours before our flight to check in and were told that the flight was very full,” remembers Lisa Roccaforte. “The woman that checked us in told us we may be moved to business class.” Continue reading…
When kids misbehave on a plane, adults like to play the blame game. Who’s responsible for the little brats: the kids, the negligent parents, or the laissez-fare airline?
That’s what Claire Muller-Moseley, a college professor from San Francisco, wanted to know after enduring a recent Air France flight from Paris to San Francisco. And it’s a timely question, given the recent report of a family who was removed from a United Airlines flight amid a disagreement about the inflight entertainment choices.
“The yelling, screaming, and seat kicking of the two children seated behind us was not once stopped by the parents,” she remembers. “I issued disapproving glances over the back of my seat several times, without the parents’ reaction or effort to stop the ear-piercing vocalizations and bad behavior.” Continue reading…
To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn’t ideal — it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.
The least he expected was the see his luggage at the end of the journey, and that if he didn’t, the airline would take care of everything.