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Her “personal cruise consultant” dropped the ball — should I pick it up?

One of the cardinal rules of my consumer advocacy practice is to never get between a travel agent and a […]

Should I fire my travel agent?

Brian Durbin’s destination wedding is off to a bad start. His travel agent isn’t returning his calls and he and his fiancée are afraid everything isn’t going to run smoothly. What do you do when your travel agent goes AWOL?

Are you one of the TSA’s unwitting accomplices?

I would have given anything to be a fly on the wall at the Gallup Organization last week after it released a poll that suggested more than half of all Americans believe the TSA is doing a "good" or "excellent" job.

The Insider: How should I buy my next cruise?

Not so long ago, you had to pick up a phone and call your local travel agent to book a cruise. No longer.

Airline tells hospitalized passenger “people pretend to be sick all the time”

When Rela Geffen was hospitalized after suffering from congestive heart failure recently, she assumed her airline would take care of her. She was in Georgia on a business trip, but she'd paid an extra $19 for trip interruption insurance on her US Airways tickets.

TSA Watch: That was some birthday party — got anything for this hangover?

Now that's what I call a birthday party.

TSA watch: Confessions of a rogue Transportation Security Officer

“As a proud American, I served my country with loyalty and dedication in the aftermath of 9/11 by joining the TSA and the fight on terror,” the letter begins.