An Aeromexico refund runaround with a surprise ending

aeromexicoExtracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.

All of which makes Michael Levin’s case so remarkable. He and two friends were scheduled to fly from Sacramento, Calif., to Mexico late last year, and their flight was overbooked. Aeromexico offered them a ticket voucher or a refund, and they chose the refund.

What happened next may help you if you ever need to get a refund from an intransigent airline.
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