Why does Pinterest keep sending Tamara Jordan takedown notices after one of her posts has been removed? And why won’t it stop?
Question: I have received the same email from Pinterest daily, notifying me that a pin has been deleted. I can’t stop the emails. I reported the problem to Pinterest, but only receive an explanation of its removal policy. But, the takedown emails keep coming.
I want to make sure Pinterest is aware of the glitch and that I stop receiving the emails. Can you help? — Tamara Jordan, St. Petersburg, Fla.
Answer: If you’ve notified Pinterest that it is continually sending you unnecessary emails about pins being deleted, it should stop sending you the emails.
Pinterest holds itself out as a free online catalog of ideas. Registered users can upload and manage images and videos, which are known as “pins.” The images and videos are categorized as collections known as “pinboards.” Users can access the pins of other users and get ideas from the pins that other users post.
You had a pin that was removed, and Pinterest sent you an email informing you of its removal. But, after the removal and the initial notification, you continued to receive the same email from Pinterest.
Each time you reported the repeated deletion email to Pinterest, it sent an automated response that explained its pin removal policy. Basically, the Pinterest acceptable use policy disallows pins that are sexually explicit, pornographic, discriminatory, promote mental, emotional or physical harm to oneself, others or animals, or are fraudulent, deceptive or misleading.
Pinterest removes pins that don’t meet its acceptable use policy. Our advocates don’t know why your pin was removed, but that does not seem to be your concern. Your concern is that you continued to receive pin removal notices after the applicable pin had been removed. And, you couldn’t get Pinterest to listen to you and stop sending you pin removal emails. That’s frustrating and, as you said, driving you “insane.”
Before being driven insane, you could have tried to contact Pinterest company executives to see if they could help you. You can find executive contact information for Pinterest on our website.
Our advocates contacted Pinterest on your behalf. Pinterest emailed you and informed you that it was a glitch and its engineering team was working on it. Since hearing from Pinterest, you haven’t received any further emails from Pinterest. And, your sanity has remained intact.