Yes, Kenneth Bridges, you can lower your AT&T bill.
Bridges was one of many people who benefited by buying a bundle from the telecommunications company, which recently acquired DirecTV. It was a great deal, cutting his bill by $50 per month by adding a DirecTV satellite television package onto his existing AT&T phone and Internet service.
But when the promotional period ended, Bridges’ bill rose by $50 per month. Would AT&T consider extending the offer and helping him keep his bundled costs down? Bridges was skeptical, considering nightmarish stories he’s read about the company on our website.
“Thinking that all they can do is say ‘no’ I contacted AT&T and took the sober approach,” he explains, “I merely stated the facts, and, in essence, asked for a favor.”
Bridges past experience with AT&T made him wary, too.
“I have not been a fan of AT&T’s customer service,” he added.
It’s easy to see why. Our site is littered with horror stories:
- AT&T can’t help you
- I suspended my AT&T account, but they charged me anyway
- I returned my AT&T phone, so why am I still being charged?
But Bridges persisted, reaching out to AT&T’s customer service executives. (By the way, you can get the contact information for AT&T and other companies’ customer service on our website.)
This site is all about teaching effective self-advocacy. You can find all the tools to do it yourself in our frequently asked questions section, but know that we’re always here to try to help.
Bridges’ case has a lesson for the rest of us: If you’re looking for a bundle from a telecom company like AT&T, always read the fine print. The bundles listed reflect prices that expire after 24 months. There also is a link to offer details that feature paragraphs of “fine print.”
“I must say that they dealt with me in a customer-friendly way,” he says. “The customer representative was able to lower my bill by $20 a month. Kudos to you and the work that you and the advocate team do.”
No, thank you. Your case is a great example of customers helping themselves. But let’s be realistic. Those bills are still a little high.
“I still think that what I’m paying for TV, phone and internet is stupidly high,” Bridges agrees. “But they gave me a $240 bill reduction for the year. Not bad.”
Forcing AT&T to permanently lower its rates is beyond the ability of this site. But we can remind people like Bridges — and you, too — to shop around for the best rates and to constantly evaluate who you’re doing business with. A company like AT&T may be worth your loyalty.