What if you could take the Travel Troubleshooter on your next trip? Well, in a few days, you’ll be able to. I’m excited to introduce a series of ebooks that you can download directly to your iPad, Kindle or Nook, that will help you deal with any travel problem you might encounter. And best of all, these books will be free until Memorial Day. (All the details, and the first two ebooks, will be online later this week. Stay tuned.)
Many thanks to all of my friends who showed up in Philadelphia to hear me speak at the Travel Show last weekend, and to buy my new book, Scammed. I had an incredible time. We also sold out of books! If you didn’t get your own copy, you can order it right here online. (If you like Scammed, please consider leaving a review on Amazon. Every positive write-up helps!)
By the way, I’ll be speaking at the Educational Travel Conference in Orlando this weekend. Please stop by and say “hello.”
Before I get to the exciting content in this issue, I wanted to take a moment to thank my friends at TripInsurance.com for sponsoring this site and newsletter. You know, it takes courage to be an underwriter of this site. You have to run a customer-centric business that has service in its DNA. TripInsurance.com does. You can save 40 percent or more off travel insurance when you buy through them.
• This Continental codeshare flight went wrong — terribly wrong — but what does the airline owe me for the trouble? Find out what the airline does.
• Their passports sailed to the Bahamas, but they didn’t. Should their cruise line compensate them? Tell me.
• Navigate the strange, wonderful and often confusing world of car rentals in my latest Washington Post column.
Here are few other stories you’ll want to check out: Josh Floyd continues his popular “Is this a scam?” series by asking if Southwest Airlines is really offering free flights. And the TSA News Blog is absolutely unhinged with critical coverage of the agency everyone loves to hate. (We’ll keep publishing our unabashedly consumer-focused blogs until they come and arrest us.)
(Photo: Allen Green wood/Flickr)