Got a complaint? Here’s how to be heard
• Does the TSA have a breast fixation? You might want to examine the evidence in my latest Huffington Post column.
• Are pre-checked boxes a thing of the past? Perhaps. I take a look at this controversial online sales technique in my latest Washington Post column.
• Did someone say “cases”? I’ve got plenty of ’em. Here’s someone who had a really, really bad flight. And someone whose cruise went nowhere. And someone whose luggage fees were miscalculated.
Thanks for reading my consumer advocacy site. Big changes are coming to this newsletter and website, and you’ll read about them here first. I hope you’ll come along for the ride!