Thank you for reading Elliott’s Email, my irreverent and incredibly helpful weekly email newsletter. Don’t forget, you can subscribe to my daily email newsletter here.
What you need to know this week
If they lie, why can’t we? That’s the provocative question prompted by a proposed new law, as I explain in this week’s USA Today column. Don’t forget to join the debate and please consider signing the Change.org petition that asks Congress to keep truth-in-advertising laws in place. (Note: Change.org may add you to its mailing list, I’ve learned, but it’s easy to unsubscribe.)
Become the world’s smartest traveler now. Buy my new book, How To Be The World’s Smartest Traveler, and you’ll never have another bad trip. (And if you do, you know where to turn, don’t you?)
Please support this site. If you represent a forward-looking company that wants to stand up and be counted as one that supports good customer service, here’s your chance. I have a limited number of corporate underwriter opportunities that have become available. You can also become an individual underwriter.
Thank you, Cheapflights.com. Cheapflights.com is dedicated to simplifying consumers’ search, publishing great deals and also providing them with the best travel guides. Get more information at Cheapflights.com, or if you’re in the UK, try Cheapflights.co.uk. We’re grateful for their support of the advocacy on this site.
Save the world. Please volunteer. Are you tired of just reading about the latest consumer problems? Do you want to do something about it? Well, now you can. We need volunteers to help build the content for a next-generation consumer organization. It’s gonna be big, and it launches in 2014. Here’s how to get involved.
This week’s burning question
Tell me about your favorite travel mistake Ever neglected to read the fine print on a travel purchase, and live to regret it? Or forget to pack something essential, like your socks? I’d love to hear your story. Please don’t forget to include your city and occupation.
The latest news from our blog network
What’s up on Souvenirist? On our new destination site, Janice Hough explains why sometimes, using a travel agent can be the smartest travel decision you’ll make. I explain what happens when luggage fees cost more than your airline ticket (hint: it’s not good). And Ned Levi shows us even more financial mistakes that can ruin your vacation.
What’s new on Elliott? This morning, I ask if United Airlines overcompensated a customer by depositing more miles in his account than it should. Also, should I mediate this case of a reader who crashed her scooter in Mexico? I dissect the airline industry’s Orwellian “transparent” airfares bill and try to project what will happen next. Plus, this reader canceled his hotel but was charged anyway. Now what?
Let’s talk! The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, Facebook, LinkedIn or Google. I’m listening. And of course, I’m also here if you need me.