If they can lie to us, why can’t we lie back?


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This week’s burning question

Tell me about your favorite travel mistake Ever neglected to read the fine print on a travel purchase, and live to regret it? Or forget to pack something essential, like your socks? I’d love to hear your story. Please don’t forget to include your city and occupation.Here’s my email.

The latest news from our blog network

What’s up on Souvenirist? On our new destination site, Janice Hough explains why sometimes, using a travel agent can be the smartest travel decision you’ll make. I explain what happens when luggage fees cost more than your airline ticket (hint: it’s not good). And Ned Levi shows us even more financial mistakes that can ruin your vacation.

What’s new on Elliott? This morning, I ask if United Airlines overcompensated a customer by depositing more miles in his account than it should. Also, should I mediate this case of a reader who crashed her scooter in Mexico? I dissect the airline industry’s Orwellian “transparent” airfares bill and try to project what will happen next. Plus, this reader canceled his hotel but was charged anyway. Now what?

What’s the latest on Consumer Traveler? Can photographing a train be dangerous? Maybe. Is Congress about to legalize “drip” pricing? Definitely, explains Charlie Leocha.

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Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at chris@elliott.org. Got a question or comment? You can post it on our help forum.

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  • TonyA_says

    “Heads I win, tails you lose” says the smiling airline CEO. They don’t have to lie, as they are almost above the law (State law). If and when they are caught lying they get slapped in the wrist and pay a fine to settle their alleged unfair and deceptive practices.

    You want to win this one-sided game. Get smart or seek the advise of smart travelers. No, I am not talking about Travel Agents. I’m talking about those who know the airlines’ weaknesses, vulnerabilities, and inconsistencies and take advantage of them.

  • Jeanne_in_NE

    “If they can lie to us, why can’t we lie back?” C’mon now, we teach *pre-schoolers* not to do that!