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The other Chris Elliott. I’ve rebooted my Tumblr blog. It’s now called The other Chris Elliott. Please stop by and follow me — I’ll follow you back!
What I’m reading. Besides my rebooted Tumblr blog, you mean? Plenty. Here’s how not to be put on “hold” forever. How about a forgotten ticket refund? Or this list of states with the highest car repair bills.
Help-Desk Horror Stories: How to Not End Up on Infinite Hold
Tonya Davis of Rainham, England, was just trying to unfreeze her Internet connection when she phoned Virgin Media at 11 p.m. one evening.
The Travel Troubleshooter: Hey, what happened to my ticket refund?
Dan Lachapelle is promised a prompt refund for his canceled Antigua vacation. But it’s been weeks, and there’s no sign of the money. Now his online agency isn’t responding to his queries. Will he ever see the money again?
Case dismissed: They downgraded Dad and now they’re ignoring me
Sriram Singa paid $929 for a business class ticket from Chennai to Kuala Lumpur on Malaysia Airlines.
Ridiculous or not? A fee to print a boarding pass – no, seriously
Here’s the problem with Spirit Airlines’ new $5 fee for printing a boarding pass, according to Dennis Tucker. Not everyone has access to a PC and printer when they’re on the road.
Is this enough compensation? Stranded in Mexico City, and that’s your offer?
Something went wrong on Karen Huntoon’s trip from Reno, Nev., to Oaxaca, Mexico. Very wrong.
States with the Highest Car Repair Bills
A new survey reveals the states where drivers face the highest car bills–and why.
Google+ Could Revolutionize Customer Service
If only a fraction of Google’s new social networking features catch on, it could help both customers and companies in really important ways.
Do You Know How to Serve Customer 2.0?
Call centers are on their way out, as increasingly consumers don’t want to use the phone to get service.
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