Please check out our underwriter, Florida Vacation Auction, where you can save up to 80 percent off retail on resorts, hotels and attractions in the auction and 20 to 30 percent via Buy Direct. No cost to use unless you win or buy. Register using promo code “ChrisElliott 2011” to get a $25 credit towards a winning auction. Details here.
Stranded? Ever been left without a plane ticket or hotel room, through no fault of your own? I’m writing a story about being stranded, and I’d like to hear your stories of being left behind. Please send me a note.
Email trouble. During the last two weeks, I’ve had some trouble with my email sending software. If this email is coming from firstname.lastname@example.org, then I strongly suggest you switch to either my Yahoo! list — here’s a link — or to my RSS feed or my daily e-mail newsletter.
What I’m reading. Why are air travelers confused? I have a few thoughts in my new National Geographic Traveler column. (By the way, I know American is back on Orbitz — the story was published before the court ruling.) Also, check out my Washington Post story on photography in public places. Over at CBS Interactive, I have analysis of this morning’s troubling new customer service scores for airlines and hotels. And, can this trip be saved?
Bothered and Bewildered
If you’re looking for a bargain airline ticket—and let’s face it, who isn’t?—then you’ve probably felt like banging your head against the computer screen lately.
Don’t shoot? But it’s a public space
Mind your camera when you’re traveling this summer. Taking an innocent snapshot in a public area may get you in trouble, even if photography is allowed.
Is this enough compensation? Orbitz calls off its collection agency, but …
Ah, the perils of being your own travel agent.
Can this trip be saved? Overcharged for her Air Malta baggage
When Linda Krasowski’s daughter Caitlin landed in London on her way to Malta, she was greeted with an unexpected fee. An Air Malta representative asked her to pay $250 because one of her checked bags was 10 pounds over the limit.
TSA Watch: Take a picture of a checkpoint, go to jail?
Bridget Garrity recently saw a sign at Baltimore-Washington International Airport that made her turn off her cell phone a little faster.
Delta is Worst Airline, Survey Finds
Airlines rank the worst of 47 industries surveyed, and Delta’s rating was at the bottom.
When Should a Business Break Its Own Rules?
Exceptional customer service sometimes means making exceptions. Just ask Ana Leiderman, an American who lives in Colombia.
Why Hidden Fees Are a Big Deal
The FCC accused four wireless carriers of levying unlawful fees, while consumers are livid about airlines fees. Here’s the right way to charge fees.
Find a cheap flight. Please visit our underwriter, Cheapflights.com — Lets you search the best travel deals, then book your cheap airline tickets with one of its many partners. Check out Cheapflights.com.
See you online! If you’re not following me on Facebook or Twitter, then you’re only catching half the conversation. Join me for a lively discussion about travel, customer service and anything else you might find interesting.
Travel Insurance Review — Where you can get articles, reviews, and guides to help you find an insurance policy that will fit your individual travel needs. You can buy directly or use its comparison site to find a trusted and reputable travel insurance provider. Get more information.
Travel Insurance Services, which has been protecting travelers since 1973 by providing coverage for medical emergencies, trip cancellations, baggage insurance, and more. Choose the right option for your next trip. Visit Travel Insurance Services.
Want to feel the love of nearly 100,000 weekly readers? Please ask about our corporate underwriter program. Send me an email.