77 West Wacker Drive
Chicago, IL 60601

(800) 864-8331
(312) 997-8000

How to get through to an operator: dial (312) 997-8000. Press 0.

Social media

Other contacts

United Airlines Customer Relations

United Airlines
PO Box 66100
Chicago, IL 60666

Note: Please see this United Airlines page for specific instructions on how to handle your lost/damaged baggage and missing property claims:

Baggage Tracing Information
Delayed Baggage Claim Form
Baggage Liability Limits
United Baggage Rules & Regulations

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903
Email: [email protected]

Online baggage tracking

Baggage services email form


The merger with Continental Airlines has left its mark on United’s customer service reputation. It’s too soon to tell if the new company will more closely resemble the old United or the old Continental. We’ll see.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Primary email

[email protected]

Additional Customer Care Contact Information

Customer Care
United Airlines, Inc.
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323


Primary contact

Anne Seeley
Managing Director – Customer Care & Refunds
P.O. Box 66100
Chicago, IL 60666
(312) 997-8000

[email protected]

Secondary contact

Scott O’Leary,
Managing director, customer solutions
P.O. Box 66100
Chicago, IL 60666
(847) 700-4000

[email protected]

Chief executive (*)

Jeffery A. Smisek
President and Chief Executive Officer, United Continental Holdings, Inc.
P.O. Box 66100
Chicago, IL 60666
(847) 700-4000

[email protected]

Notes from the company

United strongly prefers that all correspondence goes through its online form. We also believe that is the most effective way to initially contact the airline.

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.