United Airlines has legally merged with Continental Airlines and is a member of Star Alliance Global Network.


UAL Corporation Operations Center

(Mailing address)

PO Box 66100
Chicago, IL 60666

(Physical address)

1200 E. Algonquin Rd.
Elk Grove Township, IL 60007
Toll-free number: (800) 864-8331
Switchboard phone: (847) 700-4000

United Airlines World Headquarters

77 West Wacker Drive
Chicago, Illinois 60601
Telephone: (312) 997-8000

United Airlines Customer Care

900 Grand Plaza Drive
Houston, Texas 77067

Note: Please see this United Airlines page for specific instructions on how to handle your lost/damaged baggage and missing property claims: Baggage Tracing/Claim Information.

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903

[email protected]

Online baggage tracking

Baggage services email form

How to get through to an operator:

Dial (312) 997-8000. Press 0.


The merger with Continental Airlines has left its mark on United’s customer service reputation. It’s too soon to tell if the new company will more closely resemble the old United or the old Continental. We shall see.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage (PDF download)

Customer service main page

Customer service email form

Follow Them


Primary email

[email protected]

Primary contact

Robert Bradford
Director, customer care
P.O. Box 66100
Chicago, IL 60666
(847) 700-4000

a [email protected]

Secondary contact (*)

Scott O’Leary,
Managing director, customer solutions
P.O. Box 66100
Chicago, IL 60666
(847) 700-4000

[email protected]

Chief executive (*)

Jeffery A. Smisek
P.O. Box 66100
Chicago, IL 60666
President and Chief Executive Officer, United Continental Holdings, Inc.

(847) 700-4000
[email protected]

What others have to say about United Airlines

Aviation Consumer Protection Division Air Travel Consumer Report




Airline Quality Rating

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.