Worldwide Headquarters
7930 Jones Branch Drive, Suite 1100
McLean, Virginia 22102

General phone number: (703) 883 1000
Toll-free number: (800) HILTONS / (800) 445-8667;
(800) 445-8667 Including Puerto Rico and
the U.S. Virgin Islands

Hilton Hospitality, Inc.
Guest Relations
755 Crossover Ln.
Building A2
Memphis, TN 38117
Telephone: (901) 374-6476

How to get through to an operator:
Dial (901) 374-6476 and speak directly to a person.

If you have a customer complaint, please read this before contacting the company.

Customer Service Resources

Cancellation policy
Contact form for emails



Primary email

[email protected]

Primary contact

Stacy Shearouse
Director guest assistance
[email protected]

Secondary contact

Kenneth Svendsen
Senior Vice President and Global Head of Sales and Reservations
[email protected]
Direct phone number: (703) 883 1000, ext. 35776

Chief executive (*)

Christopher (Chris) Nassetta
President and CEO
[email protected]
Telephone: (703) 883 1000, ext. 31010

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.