HertzLogohttp://www.hertz.com
225 Brae Boulevard
Park Ridge, NJ 07656

(201) 307-2000
(800) 654-3131

How to get through to an operator:
Press no keys. Wait for operator.

Hertz Worldwide Customer Relations
P.O. Box 26120
Oklahoma City, OK 73126
(800) 654-4173
(888) 777-6095 and press 3 at first prompt

[email protected]

Overview

Hertz has a better-than-average reputation for customer service, although recent efforts to collect new fees from its drivers have made a dent in it. Still, the company does far better than many other car rental companies.  Following their acquisition of Dollar Car Rental, the announcement was made their headquarters will be moving to Estero, FL, in 2015.

The origin of Hertz would, most likely, make it the oldest car rental business in the United States.  Begun by Walter L. Jacobs in 1918, the 22-year-old entrepreneur offered for rent twelve Model-T automobiles, which he repaired and painted himself, and within five years was realizing over $1 million in revenue.  In 1923, the president of Yellow Cab, Yellow Truck and Coach Manufacturing, John Hertz, bought the company, retaining Jacobs as the CEO, calling it the Hertz Drive-Ur-Self System.  It was 1926 when General Motors acquired the company when they purchased Yellow Truck.

Hertz seems to have been an innovator with regard to convenience and technology, when they opened the first rental car agency in Chicago Midway Airport in 1932, followed very quickly with the fly/drive option so prevalent today.  The company, now called Hertz Corporation, went through several ownership changes and corporate locations before finally settling in Oklahoma City, OK, under the ownership of RCA Corporation.  One of the technological advances begun by Hertz was the opening of a data center, where all reservations were now available through computer networks and in a central location, 24 hours a day, seven days a week, world-wide.  It was also Hertz who began the first emergency road service program available nationwide.

Hertz was finally bought by the Ford and became a subsidiary of the company in 1994 then became a wholly-owned subsidiary when Ford bought the remaining outstanding shares, totaling 18.5% of the company.  Since that time, Hertz has continued to innovate and introduce to their customers options such as satellite radio, GPS services, frequent and elite customer programs and in 2001 began offering to customers their “Prestige Collection”, with luxury cars from Jaguar, Land Rover, Lincoln, Audi, Infiniti, Cadillac, Hummer, and Volvo.

From their beginnings in Chicago with a mere twelve Model T’s, Hertz, who also owns Dollar and Thrifty car rental agencies, now has nearly 20,000 locations (under all labels) in over 150 countries and is routinely at the top of the market for customer satisfaction.

Source: Hertz Corporation website

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Email form (click a link for the appropriate email form)
Live Chat Help
[email protected]

Primary e-mail

[email protected]

Primary contact

Laura Smith, Senior Director Service Excellence
[email protected]
(800) 654-4173

Teresa Purtill, Vice President, Global Customer Care
[email protected]
(800) 654-4173

Secondary contact

Chief executive (*)

Mark P. Frissora
Chief Executive Officer and Chairman of the Board
mfrissora@[email protected]
(201) 307-2000

David Trimm
Executive Vice President and Chief Information Officer
[email protected]
(201) 307-2000

*Note* – Contacting Mr. Trimm should be done only as a last resort.  He doesn’t manage day-to-day consumer issues and emailing him may delay any sort of resolution to your problem as he would have to forward your emails to the appropriate department.  Only contact him after you’ve attempted resolution via the usual channels, thus you’ll be able to tell him you’ve done XYZ and here’s the email chain related to it.

What others have to say about Hertz

Consumeraffairs.com
Epinions.com

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.