Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd.
Atlanta, GA 30354-1989
How to get through to an operator: press “0″ three times or say “agent.”
Delta Air Lines used to have a less-than-stellar reputation for customer service. But thanks to a shift in management attitudes (and encouraged, perhaps, but its huge financial losses) Delta now seems much closer to “getting it.” A new program, internally referred to as “First Point of Contact” is allowing customer service agents and reservationists to provide better service, to the benefit of all the airline’s passengers.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
Director, Customer Care
Secondary contact (*)
Manager, Customer Care
Vice President, reservations sales and customer care
Chief executive (*)
Chief executive officer
What others have to say about Delta Air Lines
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.