Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd.
Atlanta, GA 30354-1989

(404) 715-2600
(800) 221-1212

How to get through to an operator: press “0” three times or say “agent.”


Delta Air Lines used to have a less-than-stellar reputation for customer service. But thanks to a shift in management attitudes (and encouraged, perhaps, but its huge financial losses) Delta now seems much closer to “getting it.” A new program, internally referred to as “First Point of Contact” is allowing customer service agents and reservationists to provide better service, to the benefit of all the airline’s passengers.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Customer service main page
Email form

Follow Them

Primary e-mail

Please use this form.

Primary contact

Jason Hausner
Director, Customer Care
(404) 773-0305
[email protected]

Secondary contact (*)

Heidi Gould
Manager, Customer Care
(404) 773-0305
[email protected]

Allison Ausband
Vice President, reservations sales and customer care
(404) 715-2600
[email protected]

Chief executive (*)

Richard Anderson
Chief executive officer
(404) 715-2600
[email protected]

What others have to say about Delta Air Lines

Aviation Consumer Protection Division Air Travel Consumer Report
Delta Really Sucks
Airline Quality Rating
Consumer Reports

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.