1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103
Telephone: (215) 286-1700 or (215) 665-1700
Toll free: (800) 266-2278/ (800)-Comcast
Fax: (215) 981-7790

How to get through to an operator:

Dial (800) 266-2278.

If you have a customer complaint, please read this before contacting the company.

Customer Service Resources

Terms and conditions
Residential customer help

Follow Them

Comcast Cares Team
Steve Teow Comcast Customer Cares
Bill Gerth Comcast Customer Cares

Primary e-mail

Customer service email: [email protected]
Corporate email: [email protected]

Primary contact

William (Bill) Gerth
Comcast Cares
[email protected]
(215) 286-1700


Robert Sacunas
Director, National Customer Operations at Comcast
[email protected]
(215) 286-1700

Secondary contact

Mike Decandido
Senior Vice President, Call Center Operations
[email protected]
(reports to Rick Germano.)
(215) 286-1700


Rick Germano
Senior Vice President of Customer Operations at Comcast
Form email
[email protected]
(215) 286-1700

Chief executive (*)

Brian L. Roberts
Chairman and Chief Executive Officer Comcast Corporation
[email protected]

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.