American Airlines Headquarters
4333 Amon Carter Boulevard
Fort Worth, TX 76155
Telephone: (817) 963-1234
Toll-free number: (800) 433-7300
Fax: (817) 963-9641

How to get through to an operator:
Dial 00, then say “agent”.

Baggage Department: (800) 535-5225
How to get through to an operator:
Press 1 then press 0 twice.

American Airlines Customer Relations
PO Box 619612 Maildrop 2400
Dallas Fort Worth Airport
TX 75261-9612
Telephone: (817) 967-2000, a pre-recorded line only.
Fax: (817) 967-4162

Overnight Mail Address
4255 Amon Carter Blvd
Maildrop 2400
Fort Worth, TX 76155-2603


American Airlines is a solid, middle-of-the-road airline when it comes to customer service. Which is to say, there is no abundance of horror stories coming from American. But, at the same time, when it comes to marginal cases where a little bit of good will could take it a long way, it often hesitates – especially when it comes to paying out damages or issuing vouchers. All in all, American could probably do better. It could also do much, much worse.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Customer service main page
Email form

Follow Them


Primary e-mail

According to American Airlines, there is no general e-mail address that is monitored. It prefers all inquiries to be sent to its form, but you can also try [email protected]


  1. We’ve made an effort to fix the bouncing email addresses by providing new contacts. If anyone has problems with these please contact me.
  2. American says e-mailing its executives is the slowest way to get a response from the carrier. Slower than sending it a letter. Slower than using a carrier pigeon.)

Primary contact

Jon Snook
Senior Vice President Customer Experience
[email protected]
(817) 963-1234

Sean Bentel
Manager, customer relations
(817) 967-2116
[email protected]

Chief executive (*)

Thomas Horton
President and chief executive officer
(817) 963-1234
[email protected]

What others have to say about American Airlines

Aviation Consumer Protection Division Air Travel Consumer Report
Airline Quality Rating

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.