Blue Orange Studios/Shutterstock

Blue Orange Studios/Shutterstock

PO Box 72031
Richmond VA 23255-2031

(800) 284-8300
Fax: 800-346-9265
Fax number for claim inquiries: (804) 673-1469

How to get through to an operator:

Calling from outside the country: contact local operator and request to make a collect call to (804) 281-5700

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Allianz Travel Insurance (formerly Access America) is the travel insurance brand of Allianz Global Assistance USA, a unit of Allianz, one of the world’s largest insurance and financial services conglomerates.


For questions, remarks and complaints about Allianz Travel Insurance:

For fax correspondence, please make sure to include your confirmation number, policy number and/or claim number, if applicable

Primary Contact

Mark Henson
Vice President, Travel Services USA
(800) 284-8300

[email protected]

Secondary Contact

Mark Cipolletti
Vice President of Communications
(800) 284-8300

[email protected]


Mike Nelson
President and CEO, Allianz Global Assistance
(800) 284-8300

[email protected]

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.