9955 AirTran Boulevard
Orlando, FL 32827
Telephone: (407) 318-5600
Toll-free number: (800) 965-2107 or (800) 247-8726 / (800) AIR-TRAN
Fax: (407) 318-5925
How to get through to an operator:
Dial (800) 965-2107. Press 0 and wait.
AirTran Airways Customer Relations Department
1800 Phoenix Blvd.
Atlanta, GA 30349
(800) 965-2107. Press 5. or (866) AIR-CHAT
AirTran Airways System Baggage Service
P.O. Box 45320
Atlanta, Ga 30320
Toll free number: (800) 965-2107 ext. 8900
OR (866) 247-2428) Option #1.
Baggage claim/Property loss claim policy
AirTran has a fairly decent reputation for customer service, even for a discount airline that charges for almost everything (including seat reservations). Complaints tend to get resolved quickly, and to the customer’s satisfaction. And when it doesn’t? Here are a few helpful resources.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
We’ve had some difficulty finding reliable email addresses for AirTran executives. The airline is about to be acquired by Southwest Airlines so there might be some major corporate reshuffling going on. Our researchers have noticed that the extension to the emails on their website seems to be @airtranweb.com, so we’ve changed them below, but if the email is bounced back we also recommend trying @airtran.com. If anyone has any reliable email addresses let us know. Thanks!
Manager, Customer Service
1800 Phoenix Blvd
Atlanta, GA 30349
(800) 965-2107 ext. 3887
Manager, DOT and consumer affairs
Secondary contact (*):
Executive Vice President, Operations & Customer Service
Alfred “Jack” Smith
Senior vice president – customer service
Chief executive (*):
Robert L. Fornaro
Chief executive officer
What others have to say about AirTran
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.