9955 AirTran Boulevard
Orlando, FL 32827
Telephone: (407) 318-5600
Toll-free number: (800) 965-2107 or (800) 247-8726 / (800) AIR-TRAN
Fax: (407) 318-5925

How to get through to an operator:
Dial (800) 965-2107. Press 0 and wait.

AirTran Airways Customer Relations Department
Dept. INT
1800 Phoenix Blvd.
Suite 104
Atlanta, GA 30349
(800) 965-2107. Press 5. or (866) AIR-CHAT

AirTran Airways System Baggage Service
P.O. Box 45320
Atlanta, Ga 30320
Toll free number: (800) 965-2107 ext. 8900
OR (866) 247-2428) Option #1.
Baggage tracking
Baggage claim/Property loss claim policy


AirTran has a fairly decent reputation for customer service, even for a discount airline that charges for almost everything (including seat reservations). Complaints tend to get resolved quickly, and to the customer’s satisfaction. And when it doesn’t? Here are a few helpful resources.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Contact form for emails

Follow Them

Primary e-mail

We’ve had some difficulty finding reliable email addresses for AirTran executives. The airline is about to be acquired by Southwest Airlines so there might be some major corporate reshuffling going on. Our researchers have noticed that the extension to the emails on their website seems to be, so we’ve changed them below, but if the email is bounced back we also recommend trying If anyone has any reliable email addresses let us know. Thanks!

Primary contact

Chanel Johnson
Manager, Customer Service
1800 Phoenix Blvd
Suite 104
Atlanta, GA 30349
(800) 965-2107 ext. 3887

Deena Houghton
Manager, DOT and consumer affairs
(407) 318-5600

Secondary contact (*):

Klaus Goersch
Executive Vice President, Operations & Customer Service
(800) 965-2107

Alfred “Jack” Smith
Senior vice president – customer service
(407) 318-5600

Chief executive (*):

Robert L. Fornaro
Chief executive officer
(407) 318-5600

What others have to say about AirTran

Aviation Consumer Protection Division Air Travel Consumer Report

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.