PO Box 64239,
5512 4th Street, NW
Calgary, AB, Canada
T2K 6J0

Head Office
Air Canada Centre
7373 Côte-Vertu Blvd. West
Dorval, Quebec H4Y 1H4

(888) 247-2262
(514) 393-3333

How to get through to an operator: press 1, 0, 0, 0, 0.


Air Canada’s customer service reputation is somewhere between “OK” and “fine,” according to passengers. There are few horror stories to report, and the ones that I hear are usually addressed quickly and to the customer’s satisfaction. Nevertheless, these contacts may be useful, in the event that your horror story gets overlooked.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Conditions of carriage
Customer service main page
Email form

Primary e-mail

Note: Email conventions at Air Canada are either or (no dot separating the two).

Follow Them

Primary contact

Susan Welscheid
Senior vice president, customer service
(514) 393-3333

Secondary contact (*)

Duncan Dee
Executive vice president, customer experience and chief administrative officer
(514) 393-3333

Chief executive (*)

Calin Rovinescu
Chief executive officer
(514) 393-3333

What others have to say about Air Canada

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.