United Airlines

The “new” United Airlines — the product of a 2010 merger with Continental Airlines — has left its mark on the company’s service reputation. The airline receives more than its fair share of complaints from passengers.

77 West Wacker Drive
Chicago, IL 60601
http://www.united.com


Phone Contacts

Main: (312) 997-8000
Toll Free: (800) 864-8331

How to get through to an operator: dial (312) 997-8000. Press 0.


Customer Service Resources

Note: Please see this United Airlines page for specific instructions on how to handle your lost/damaged baggage and missing property claims: Baggage Tracing/Claim Information.

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903

web-baggage@united.com

Online baggage tracking

Baggage services email form

Contract of carriage (PDF download)

Customer service main page

Customer service email form


Social Media Contacts

Facebook
Twitter


Executive Contacts

Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks. Please review this short article before you complain to a manager.

Primary Contact
Robert Bradford
Director, customer care
77 West Wacker Drive
Chicago, IL 60601
(847) 700-4000
robertbradford@united.com

Note: All emails at United are now firstnamelastname (no dot between the two). If you have direct-dial numbers for any of these contacts, please let us know.

Secondary Contact
Scott O'Leary
Managing director, customer solutions
77 West Wacker Drive
Chicago, IL 60601
(847) 700-4000
scottoleary@united.com

Chief Executive
Jeffery A. Smisek
Chief executive officer
77 West Wacker Drive
Chicago, IL 60601
(847) 700-4000
jefferysmisek@united.com


What others have to say about United Airlines

Aviation Consumer Protection Division Air Travel Consumer Report

Untied.com

Consumeraffairs.com

Epinions.com

Airline Quality Rating


Researched by Christopher Elliott and filed under .
Last updated: November 20, 2014.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.