United Airlines

United Airlines is the world’s second-largest airline, and the product of a 2010 merger with Continental Airlines.

233 S. Wacker Drive
Chicago, IL 60606

Phone Contacts

Main: (312) 997-8000
Toll Free: (800) 864-8331

How to get through to an operator: dial (312) 997-8000. Press 0.

Mailing address:

United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States

Email Contacts


Contact Customer Care form

Customer property claim form

Customer Service Resources

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903


Social Media Contacts


Executive Contacts

If you have direct-dial numbers for any of these contacts, please let us know.

Primary Contact
Laura Mandile
Senior Manager, Contact Centers
233 S. Wacker Drive
Chicago, IL 60606
(872) 825-2032

Call also try (847) 700-4000

Secondary Contact
Scott O'Leary
Managing Director, Customer Solutions
233 S. Wacker Drive
Chicago, IL 60606
(872) 825-2937

Sandra Pineau-Boddison
Senior Vice President of Customers
233 S. Wacker Drive
Chicago, IL 60606
(872) 825-8081

Legal Contact
Jessica Rossman
Managing Director & Managing Counsel
1600 Smith St., 15th Floor
Houston, TX 77002
(713) 324-5197

This contact should be copied if your issue involves a legal claim, breaches of regulations, issues covered under the Montreal Convention, etc.

Chief Executive
Oscar Munoz
Chief executive officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000

What others have to say about United Airlines

Aviation Consumer Protection Division Air Travel Consumer Report




Airline Quality Rating

We are grateful to our colleague Jeremy Cooperstock from Untied.com for providing updated information on the airline.

Researched by Christopher Elliott and filed under .
Last updated: April 20, 2016.

Get our daily newsletter now!