United Airlines

United Airlines is the world’s second-largest airline, and the product of a 2010 merger with Continental Airlines.

233 S. Wacker Drive
Chicago, IL 60606
http://www.united.com


Phone Contacts

Main: (312) 997-8000
Toll Free: (800) 864-8331

How to get through to an operator: dial (312) 997-8000. Press 0.

Mailing address:

United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States


Email Contacts

CustomerCare@united.com

Contact Customer Care form

Customer property claim form


Customer Service Resources

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903

web-baggage@united.com


Social Media Contacts

Facebook
Twitter


Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal.
Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Laura Mandile
Director, Customer Care
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
lauramandile@united.com

Note: All new emails at United are now firstnamelastname (no dot between the two). However, some still follow the old format, with a dot between the first and last name.

If you have direct-dial numbers for any of these contacts, please let us know.

Secondary Contact
Sandra Pineau-Boddison
Senior Vice President of Customers
233 S. Wacker Drive
Chicago, IL 60606
(872) 825-8081
sandra.pineau-boddison@united.com

Jimmy Samartzis
Senior vice president, customer experience
233 S. Wacker Drive
Chicago, IL 60606
jimmy.samartzis@united.com

Another possible contact: Brett J. Hart, Executive Vice President, General Counsel and Secretary, brett.hart@united.com, tel.: (847) 700-4000

Chief Executive
Oscar Munoz
Chief executive officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
oscar.munoz@united.com

Brett Hart is apparently the acting CEO until early 2016 when Mr. Munoz may return to the post following a heart attack.


What others have to say about United Airlines

Aviation Consumer Protection Division Air Travel Consumer Report

Untied.com

Consumeraffairs.com

Epinions.com

Airline Quality Rating

We are grateful to our colleague Jeremy Cooperstock from Untied.com for providing updated information on the airline.


Researched by Christopher Elliott and filed under .
Last updated: January 10, 2016.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.