Spirit Airlines

Spirit Airlines liquidated on May 2, 2026. It was an American discount carrier headquartered in Miramar, Fla.

Telephone
Customer service : (855) 728-3555
Mailing address
2800 Executive Way
Miramar, FL 33025
Website
spirit.com

What you need to know about Spirit Airlines

Spirit Airlines has a long history of providing substandard customer service, such as this incident in which a passenger was forced to stand for the duration of a flight. We've also had several cases involving vouchers that don't work.

How to resolve a problem with Spirit Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Spirit Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andrea Lusso
Travel and Transportation Strategy and Operations Leader
Primary
Kimani Fisher
Manager Guest Relations
Secondary
Vanessa Hardy-Bowen
Director of Guest Care and Contact Centers
Chief Executive
John Bendoraitis
Executive Vice President and Chief Operating Officer
Chief Executive
Dave Davis
Chief Executive

Frequently asked questions about Spirit Airlines

Spirit Airlines headquarters are at 2800 Executive Way,  Miramar, Fla. 33025.
To get help from Spirit Airlines, visit its help center, chat with it on its website, text it at 48763, use WhatsApp at (855) 728-3555, or call its customer services department at (855) 728-3555.
If you need to file a claim, visit Spirits' baggage portal and follow the instructions.  For other inquiries you can also visit the Spirit Airlines support page.
Spirit Airlines allows passengers to cancel their flights for free within 24 hours of booking provided that the flight is scheduled for 7 or more days in the future.  If the cancellation is made after 24 hours, fees will apply based on the time remaining until the flight departure.
If Spirit Airlines cancels a flight it will typically rebook you on the next available flight or offer a refund or credit for future travel.
Spirit Airlines offers refunds for cancelled reservations within 24 hours of booking or reservation credits for the remaining balance after fees for flights less than a week away.
If your refund from Spirit Airlines is approved, it will be issued to the original form of payment within 7 business days.  Depending on your financial institution, it may take an additional two credit card billing cycles to show up in your account.
Spirit Airlines customer service is available 24/7.
You can check in online via the Spirit Airlines mobile app at the airport using self-service kiosks or at the check-in counters.  Online check-in typically opens 24 hours before departure and closes one hour before domestic flights and two hours before international flights.
Spirit Airlines is a low-cost carrier and in-flight amenities are minimal.  Snacks and beverages are available for purchase, but there is no complimentary service.  Entertainment and Wi-Fi are not provided.

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