Spirit Airlines

Spirit Airlines is one of the most complained-about airlines flying today. In an effort to become what it calls an “ultra low cost” carrier, it has cut back or eliminated many of the customer service considerations that air travelers take for granted. Recently, despite outsourcing its customer service call center, Spirit appears to be taking customer service questions a little bit more more seriously.

2800 Executive Way
Miramar, FL 33025

Phone Contacts

Customer Service: (954) 447-7965
Toll Free: (800) 772-7117

Additional numbers

(954) 447-1118
(954) 447-8007
(954) 447-7881
(954) 447-4927
(954) 447-4957

Customer Service Resources

Customer property claim form

Contract of carriage

Customer service

Social Media Contacts

Google Plus

Spirit does not pay attention to requests submitted via social media, famously putting its own Twitter account on “autopilot” to save money.

Executive Contacts

Primary Contact
Heather Lenahen
Director of Customer Relations & Luggage Resolution
2800 Executive Way
Miramar, FL 33025
(954) 628-4957

Heather is the real deal. She often answers her emails personally. Contact her first and allow seven days for a response before escalating to the next level.


Secondary Contact
John Bendoraitis
Chief Operating Officer
2800 Executive Way
Miramar, FL 33025

Joan McField-Mortimer
Customer Relations Lead
2800 Executive Way
Miramar, FL 33025
(954) 447-8007

If all other contacts have failed to respond, and before contacting the CEO, you can try Hillary Jurgensen, customer relations manager, Hillary.Jurgensen@spirit.com.

Chief Executive
Robert L. Fornaro
President and CEO
2800 Executive Way
Miramar, FL 33025
(954) 447-7965

What others have to say about Spirit Airlines

Aviation Consumer Protection Division Air Travel Consumer Report
Airline Quality Rating

Researched by Christopher Elliott and filed under .
Last updated: March 21, 2016.

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