Spirit Airlines

Spirit Airlines is one of the most complained-about airlines flying today. In an effort to be come what it calls an “ultra low cost” carrier, it has cut back or eliminated many of the customer service considerations that air travelers take for granted. Recently, despite outsourcing its customer service call center, Spirit appears to be taking customer service questions a little bit more more seriously.

2800 Executive Way
Miramar, FL 33025

Phone Contacts

Customer Service: (954) 447-7965
Toll Free: (800) 772-7117

Customer Service Resources

Additional numbers


Contract of carriage
Customer service

Social Media Contacts

Google Plus

Spirit does not pay attention to requests submitted via social media, famously putting its own Twitter account on “autopilot” to save money.

Executive Contacts

If you contact the company by email, you should receive an almost immediate return receipt, and a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these suggestions, which will increase the odds of a successful appeal.

Primary Contact
Heather Harvey
Director of Customer Relations & Luggage Resolution
2800 Executive Way
Miramar, FL 33025
(954) 628-4957

Heather is the real deal. She often answers her emails personally. But she notes, “Writing to me is great, but will delay the process in getting answers.” She recommends using the web-based form, instead.

Chief Executive
Ben Baldanza
President and CEO
2800 Executive Way
Miramar, FL 33025
(954) 447-7965

Ben is known to also answer his emails personally. We like that.

What others have to say about Spirit Airlines

Aviation Consumer Protection Division Air Travel Consumer Report
Airline Quality Rating

Researched by Christopher Elliott and filed under .
Last updated: February 5, 2015.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.