Phone support is available Monday through Friday from 8 a.m. to 8 p.m., Saturday: 9 a.m. to 6 p.m. and Sunday from 9 a.m. to 6 p.m. (Greenwich Mean Time).
Email support
Ryanair's help center directs written queries to its online Queries/Feedback form and says it responds within 10 working days. Ryanair previously published customerqueries@ryanair.com, but it no longer appears in its help center.
Live chat support
The Molli chatbot is available 24/7. Human agents are available Monday through Friday from 8 a.m. to 8 p.m., Saturday and Sunday from 9 a.m. to 6 p.m. Greenwich Mean Time.
Social media
Ryanair is active on social media platforms such as X, Facebook, Instagram, TikTok, and LinkedIn.
Help center/FAQ
Ryanair's help center provides quick answers to common questions regarding bookings, check-in, baggage, refunds, flight changes, and special assistance.
Special assistance services must be requested at least 48 hours before travel.
Ryanair customer service policies
Ryanair's fees and refund terms state that fares are generally non-refundable except where a flight is canceled by Ryanair or significantly delayed. In cases of cancellation, passengers may choose between a full refund to the original payment method, a free rebooking, or travel credit. Passengers may also be entitled to compensation under EU Regulation 261/2004 for delays over 3 hours or cancellations within 14 days of departure. Government taxes are refundable on unused tickets, subject to a handling fee.
Ryanair's general conditions of carriage cover the contractual relationship between the airline and passengers. The terms address ticket validity, check-in deadlines (typically 2 hours before departure), baggage allowances, denied boarding, behavior on board, and Ryanair's liability limits. The document also explains rules for name changes, flight changes, and the airline's right to refuse carriage. Disputes are governed by Irish law and may be referred to the Irish Aviation Authority's Commission for Aviation Regulation.
Ryanair loyalty program
Ryanair does not have a traditional frequent-flyer loyalty program. It launched a paid subscription called Ryanair Prime in March 2025, but the program was closed to new sign-ups on Nov. 28, 2025, after approximately eight months. Ryanair says Prime memberships cannot be renewed, so existing memberships end when their current term expires.
Ryanair does not have a standard 24-hour cancellation policy. It does allow a 24-hour grace period after booking to correct minor errors in dates or times, or to reverse the route, without a change fee, although any fare difference still applies. Passengers may be able to change or cancel flights depending on the fare type purchased. Check the Ryanair website for current fare options and terms.
Ryanair's refund policy varies based on the fare type and circumstances. For detailed information, visit the Ryanair website.
Ryanair provides special assistance for passengers with reduced mobility. You can find information on its website.
Visit the Ryanair website, navigate to the "Refunds" section, and follow the instructions based on the type of ticket or service you're seeking a refund for.
Yes, Ryanair allows you to change your flight for a fee, which can be done through the "Manage Booking" section on the website or app.
Contact Ryanair customer service at +353-1 691-7177 for real-time updates. Ryanair provides flight status information on its website or mobile app. You can also reach customer support for assistance with rebooking, compensation, or alternative travel options.
Yes, Ryanair offers customer service in multiple languages. Its international phone line, +353 1 697 1368, supports English, French, Spanish, Italian and Polish, and several countries have their own local numbers. You can choose your language on the Ryanair website. The Ireland customer service number is +353-1 691-7177.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 17, 2015. Updated October 24, 2026.
