Marriott

Marriott operates more than 4,000 hotel properties in over 80 countries and territories around the world. Its brands include Ritz-Carlton, BVLGARI Hotel & Resorts, JW Marriott, EDITION, Autograph Collection, Renaissance Hotels, AC Hotels by Marriott, Moxy Hotels, Marriott Hotels, Courtyard by Marriott, Protea Hotels, SpringHill Suites, Fairfield Inn & Suites, Residence Inn by Marriott, TownePlace Suites by Marriott, Marriott Executive Apartments, Gaylord Hotels and Marriott Vacation Club.

10400 Fernwood Rd.
Bethesda, MD 20817
http://www.marriott.com


Phone Contacts

Main: (301) 380-3000
Customer Service: (800) 535-4028
Toll Free: (888) 236-2427

Complaints are handled centrally by Marriott. The company has only one customer care phone number, where they disburse complaints according to facility, location and complaint or comment type.


Email Contacts

customer.care@marriott.com


Customer Service Resources

Marriott Customer Care
1818 N 90th St
Omaha, NE 68114

(800) 535-4028


Social Media Contacts

Facebook
Twitter
Google Plus

Also, try the Marriott International Twitter account.


Executive Contacts

If you contact the company by email, you should receive an almost immediate return receipt, and a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these suggestions, which will increase the odds of a successful appeal.

Primary Contact
Nell Williams
Senior Vice President, Global Sales and Customer Care
10400 Fernwood Rd.
Bethesda, MD 20817
(301) 380-2664
Nell.Williams@marriott.com

Secondary Contact
Kathleen Matthews
Chief Communications and Public Affairs Officer
,

Kathleen.Matthews@marriott.com

J.W.Marriott Jr. (Bill)
Executive Chairman
10400 Fernwood Rd.
Bethesda, MD 20817
(301) 380-3000
Bill.Marriott@Marriott.com

Chief Executive
Arne Sorenson
CEO
10400 Fernwood Rd.
Bethesda, MD 20817
301-380-3000 x3804364
Arne.Sorenson@marriott.com


Researched by Elise Negrin and filed under .
Last updated: December 22, 2014.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.