Hilton is an international hotel chain. The following executive contacts handle customer service questions for all of the Hilton brands, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio, DoubleTree by Hilton and Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton and Hilton Grand Vacations, as well as its customer loyalty program, Hilton HHonors.

2050 Chenault Drive
Carrolton, TX 75006

Email Contacts


Contact us form

Social Media Contacts

Google Plus

Executive Contacts

If you contact the company by email, you should receive an almost immediate return receipt, and a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these suggestions, which will increase the odds of a successful appeal.

Primary Contact
Kristy Myrick
Director, Guest Assistance
2050 Chenault Drive
Carrolton, TX 75006
(972) 866-5998

Secondary Contact
Jim Holthouser
Executive Vice President, Global Brands
2050 Chenault Drive
Carrolton, TX 75006
(703) 883-5325


Stephen Arnold
Vice President, Global Customer Service and Quality Assurance
2050 Chenault Drive
Carrolton, TX 75006
(972) 770-6099

Chief Executive
Christopher J. Nassetta
2050 Chenault Drive
Carrolton, TX 75006
(703) 883 1000, ext. 31010

Another possible email address for Nassetta: christopher.nassetta@hilton.com

Hilton also has a dedicated email for its chief executive: ceo@hilton.com

Alternate phone number for CEO: (703) 883-1011


Researched by Christopher Elliott and filed under .
Last updated: December 16, 2014.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.