Hilton Hotels and Resorts

Hilton is an international hotel chain. The following executive contacts handle customer service questions for all of the Hilton brands, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio, DoubleTree by Hilton and Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton and Hilton Grand Vacations, as well as its customer loyalty program, Hilton HHonors.

7930 Jones Branch Drive
McLean, VA 22102

Phone Contacts

Main: (703) 883 1000
Toll Free: (800) 445-8667 (reservations)

Email Contacts


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Social Media Contacts

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Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Kristy Myrick
Senior Director, Guest Assistance and Customer Care
7930 Jones Branch Drive
McLean, VA 22102
(972) 866-5998

Secondary Contact
Jim Holthouser
Executive Vice President, Global Brands
7930 Jones Branch Drive
McLean, VA 22102
(703) 883-5325

Stephen Arnold
Vice President, Global Customer Service and Quality Assurance
7930 Jones Branch Drive
McLean, VA 22102
(972) 770-6099

Chief Executive
Christopher J. Nassetta
7930 Jones Branch Drive
McLean, VA 22102
(703) 883 1000, ext. 31010

Another possible email address for Nassetta: christopher.nassetta@hilton.com

Hilton also has a dedicated email for its chief executive: ceo@hilton.com

Alternate phone number for CEO: (703) 883-1011


Researched by Christopher Elliott and filed under .
Last updated: October 21, 2015.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.