Hertz

Hertz is an American car rental company. It also owns Dollar and Thrifty.

Telephone

Customer service : (800) 654-3131

customerrelations@hertz.com

Mailing address

8501 Williams Road
Estero, FL 33928

Website

hertz.com/rentacar/reservation

What you need to know about Hertz

We receive many complaints about Hertz. For example, the company overcharged this customer by billing her for eight days instead of three. Here’s another customer who was overbilled for a rental. Also, this customer was banned by Hertz because of a $6 bill he didn’t know about. And the company did not include a spare tire with this customer’s car and refused to pay for towing. Recently, Hertz charged a customer without giving them a rental car. The related company, Dollar, bribed this customer. A customer found her Hertz rental car infested with ants and, instead of a resolution, was hit with additional charges. Before renting a car from Thrifty, this customer pointed out a bumper scratch but was still charged for the damage.

How to resolve a problem with Hertz

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Hertz customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Lawanda Huff

Director, Customer Care

lhuff@hertz.com

Chief Executive

Gil West

Gil.West@hertz.com

Frequently asked questions about Hertz

There will be no refund once the car is rented. If you cancel or don't show up, you will be charged, but not more than the prepaid amount.

If you pay for your rental with a credit card, Hertz will release the hold on the deposit within 24 hours after returning the vehicle. However, your bank may take up to 10 days to release the funds.

Yes, Hertz accepts debit cards at most of its locations, but the hold amount depends on your bank’s policy.

If you cancel a prepaid reservation more than 24 hours before the pickup time, a $50 cancellation fee will be charged. However, if you cancel the prepaid reservation within 24 hours of the pickup time, a $100 fee will be charged.