Hertz

Hertz is an American car rental company. It also owns Dollar and Thrifty.

Telephone
Customer service : (800) 654-3131
Customer Support : (877) 599-8916
Email
Mailing address
8501 Williams Road
Estero, FL 33928
Website
hertz.com/rentacar/reservation

What you need to know about Hertz

We receive many complaints about Hertz. For example, the company overcharged this customer by billing her for eight days instead of three. Here’s another customer who was overbilled for a rental. Also, this customer was banned by Hertz because of a $6 bill he didn’t know about. And the company did not include a spare tire with this customer’s car and refused to pay for towing. Dollar, a Hertz brand, charged a customer without giving them a rental car. The related company, Thrifty, tried to bribe this customer. A customer found her Hertz rental car infested with ants and, instead of a resolution, was hit with additional charges. Before renting a car from Thrifty, this customer pointed out a bumper scratch but was still charged for the damage.

How to resolve a problem with Hertz

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Hertz customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lawanda Huff
Director, Customer Care
Chief Executive
Gil West

Frequently asked questions about Hertz

It depends on the rate. Pay Later reservations can be canceled free before pickup, and prepaid reservations can be canceled free within 24 hours of booking. After that, prepaid cancellations and no-shows carry a fee, but never more than the prepaid amount.
Hertz processes the release of the deposit hold within 72 hours of the return. Your bank may take up to 10 business days to release the funds.
Yes, with conditions. At airports you’ll need proof of a return ticket and a second ID or card. Off-airport, you must book a day ahead and be at least 25. A credit check may apply. Debit cards aren’t accepted on Standard SUVs or larger, or on Adrenaline, Prestige or Dream cars.
Pay Later reservations can be canceled free before pickup. Prepaid reservations can be canceled free within 24 hours of booking. After that, Hertz charges $100 if you cancel more than 24 hours before pickup and $200 within 24 hours of pickup, or the rental charges if they’re lower. The fee never exceeds the prepaid amount.

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