Frontier Communications is a telecommunications company and a Verizon company, providing fiber internet, phone, and TV services to residential and business customers across the United States.
How to reach a person at Frontier Communications
Customer service (800) 921-8101
Frontier Communications Responsiveness rating
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What you need to know about Frontier Communications
The company responds to most customer complaints in a satisfactory manner.
- Frontier Communications’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Frontier Communications with our insider guide or through its executive contacts.
- Frontier Communications’ customer service policies are standard. Here are our frequently asked questions about Frontier Communications.
Frontier Communications customer service response times
| Phone support (800) 921-8101 | Representatives are available Monday through Friday from 8 a.m. to 11 p.m., and weekends from 8 a.m. to 7 p.m. (all times Eastern). |
| Email support support@frontier.com | Frontier Communications customer service email response times can range from a few hours to several business days depending on issue complexity. |
| Live chat | Frontier’s live chat support is available through the website and typically offers faster response times compared to phone or email, with agents usually available within a few minutes during business hours. |
| Social media | Frontier Communications is active on social media platforms such as X and Facebook. |
| Help center/FAQ | Frontier Communications’ help center and FAQ provide quick answers to common questions regarding account management, billing, internet and phone services and technical support. |
How to resolve a problem with Frontier Communications
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Frontier Communications mailing address
1919 McKinney Ave.
Dallas, TX 75201
Frontier Communications loyalty program
Frontier Communications offers Frontier Rewards, a promotional program that provides eligible customers with benefits such as gift cards (including Visa reward cards), referral bonuses, and promotional offers tied to service sign-ups and participation. The program is primarily promotional in nature rather than a traditional points-based rewards system.
Frontier Communications social media channels
Frontier Communications executive customer service contacts
Primary Contact
Charlon McIntosh
EVP, Chief Customer Operations Officer
1919 McKinney Ave.
Dallas, TX 75201
charlon.mcintosh@ftr.com
Secondary Contact
Veronica Bloodworth
Chief Network Officer
1919 McKinney Ave.
Dallas, TX 75201
veronica.bloodworth@ftr.com
Can also try OfficeOfThePresident@ftr.com
Frontier Communications customer service policies
What is Frontier Communications' privacy policy?
Frontier’s privacy policy explains how it collects, stores, and uses customer information. It details how Frontier protects personal data and the security measures it implements.
What are Frontier Communications' terms of service?
Frontier’s terms of service outline the company’s service agreements, acceptable use policies, and customer rights and responsibilities.
What is Frontier Communications' accessibility statement?
Frontier is committed to making its website and services accessible to customers with disabilities. Visit frontier.com for information on their accessibility policies.
Frontier Communications self-service links
What self-service tools does Frontier offer on its website?
Frontier offers self-service tools including the help center, bill pay, outage checker, and account management to help customers resolve issues independently.
How can I pay my Frontier bill online?
Use the Frontier bill pay tool on their website or log in to My Frontier Account to make a payment, set up autopay, or view your billing history.
How can I check for outages in my area?
Use the Frontier Outage Center to check for known service outages in your area and get estimated restoration times.
What information can I access via my account?
Account holders have access to billing history, service plan details, saved payment methods, and outage notifications. Customers can manage account settings, schedule technician appointments, and track service requests through My Frontier Account.
How do I get in touch with Frontier?
You can reach Frontier’s customer support through the following channels: Phone: For anything urgent, call them 24/7 at (800) 921-8101.
Chat: Visit the Frontier Communications Customer Service page and use the chat feature to get help with all things Frontier.
Is Frontier Communications customer service available 24 hours a day in the USA?
Yes, Frontier Communication’s customer service operates 24 hours a day.
Is Frontier Communications a Verizon company?
Yes. Verizon completed its acquisition of Frontier Communications on Jan. 20, 2026. Frontier now operates as a wholly owned subsidiary of Verizon under the name “Frontier, a Verizon Company.” Customers keep their existing plans, bills, and support channels unchanged for now.
How do I complain to Frontier Communications via email?
Send an email to support@frontier.com.
Does Frontier Communications have a 24-hour customer service phone number?
Yes, Frontier Communications offers 24-hour customer support: (800) 921-8101.
Does Frontier Communications offer phone service?
Yes, Frontier Communications provides home phone services in addition to other offerings.
Does Frontier provide long-distance calls?
Yes, Frontier supports long-distance calls.
How do I cancel my Frontier phone service?
Contact the customer support via chat, or by phone at (800) 921-8101.
Who owns Frontier?
Frontier is now a wholly owned subsidiary of Verizon Communications. Verizon completed the acquisition on Jan. 20, 2026, for $38.50 per share in cash. Frontier’s stock was delisted from Nasdaq on Jan. 16, 2026.
What is Frontier Communications?
Frontier Communications is an American telecommunications company that offers broadband internet, digital television, and technical support to residential and business customers in 25 states.
Is Frontier a U.S. carrier?
Yes, Frontier Communications operates as a telecommunications provider in the United States.
Does Frontier have email services?
Frontier primarily focuses on internet, TV, and phone services. While they don’t offer standalone email services, they may provide email accounts as part of their bundled services.
How to get professional help with your Frontier Communications problem
If you need help with Frontier Communications, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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