Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brand.

1 American Road
Dearborn, MI 48126

Phone Contacts

Main: (313) 322-3000
Customer Service: (800) 392-3673

Roadside service for Ford or Mercury:  (800) 241-3673

Ford and Mercury United States


1-800-232-5952 (TDD for the Hearing Impaired)

Ford and Mercury Canada


Lincoln United States


1-800-232-5952 (TDD for the Hearing Impaired)

Lincoln Canada


Email Contacts

Contact us form

For customer service contact by mail:

Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Social Media Contacts

Google Plus

Ford has an active social-media team, but it is focused mostly on promoting its products.

Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Denise Feil
Consumer Affairs Manager
1 American Road
Dearborn, MI 48126
(313) 322-3000

William Clay Ford Jr.
Executive Chairman
1 American Road
Dearborn, MI 48126
(313) 322-3000

Chief Executive
Mark Fields
President and CEO
1 American Road
Dearborn, MI 48126
(313) 322-3000

Researched by Bethany Tully and filed under .
Last updated: January 15, 2015.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.