Enterprise owns the Alamo Rent A Car and National Car Rental brands. It generally offers a quality car rental product, although there are occasional complaints about overly vigilant damage claims.

The company handles customer service complaints by region. If you contact the company through its website, your correspondence will usually be referred to a supervisor in the area in which your rental took place.

600 Corporate Park Drive
St. Louis, MO 63105

Phone Contacts

Customer Service: (314) 512-5000
Toll Free: (800) 264-6350

Email Contacts


Customer contact main form

Customer Service Resources

(800) 264-6350
(800) 261-7331
Fax: (314) 512-4706

How to get through to a person.
Press 3 at prompt.

Email contact form

Social Media Contacts


Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Steve Bloom
Senior Vice President of Enterprise Fleet Management and Car Sales
600 Corporate Park Drive
St. Louis, MO 63105
(314) 512-3930

Secondary Contact
Christine Taylor-Broughton
Senior Vice President of North American Operations
600 Corporate Park Drive
St. Louis, MO 63105
(314) 512-5742

Chief Executive
Pamela M. Nicholson
600 Corporate Park Drive
St. Louis, MO 63105
(314) 512-5000 x 2070

An Enterprise contact notes that Nicholson is not in a “customer-facing” position and should not be contacted with customer service problems. We have agreed to note that.

What others have to say about Enterprise

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Researched by Christopher Elliott and filed under .
Last updated: July 12, 2016.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.