DirecTV is a video programming distributor based in El Segundo, California. The company provides digital satellite service and streaming TV to U.S. customers. DirecTV is now a wholly owned subsidiary of TPG Inc., following the completion of AT&T’s sale of its remaining 70% stake in July 2025.
You can pay your bill online by signing in to your DirecTV account and selecting “My Account” > “Billing”. Payments can be made using a debit card, credit card, or bank account. You can also set up AutoPay for automatic monthly payments.
DirecTV customer service policies
DirecTV's privacy policy explains how it collects, uses, shares, and protects your personal information when you use its services (TV service, website, apps, billing, and customer support).
DirecTV loyalty program
DIRECTV has an official customer loyalty program called DIRECTV PERKS, launched in January 2024 for eligible residential subscribers. The program allows customers to earn virtual tokens through qualifying activities such as on-time bill payments and account engagement, which can then be redeemed for rewards including bill credits, movie rentals, premium content, gift cards, sweepstakes entries, and marketplace deals.
Frequently asked questions about DirecTV
You can reach a live representative by calling (800) 531-5000. They are available every day from 8:00 a.m. to 9:00 p.m.
To cancel your DirecTV service, call (800) 531-5000. They will guide you through the cancellation process.
You can sign in to your DirecTV account online at directv.com/support. You can manage your account, view bills, and more from there.
If you encounter issues, visit the directv.com/support page to diagnose and troubleshoot common problems. You can also chat with a representative by calling the customer service number, (800) 531-5000.
No, DirecTV does not offer landline phone services. It specializes in satellite TV and streaming services.
AT&T acquired DirecTV in 2015, but the sale of AT&T's remaining 70% stake to private equity firm TPG was completed in July 2025, making DirecTV a wholly owned subsidiary of TPG Inc.
If you forget your login details, visit the account recovery page to retrieve your user ID or reset your password.
To discuss retention options, call (800) 531-5000 and ask to speak with the retention department.
Log in to your account on the DirecTV website and check your account details. It will indicate if you have an active contract.
Contract lengths can vary. Some contracts are for 12 months, while others may extend to 24 months. Check your account or contact customer service for specifics.
Yes, if you get DirecTV via home internet, you can sign in and easily cancel online. Otherwise, call (800) 531-5000 to cancel.
A typical DirecTV account number consists of nine digits. You can find it on your billing statement.
If you’re experiencing connectivity issues, visit the DirecTV support page or call customer service on (800) 531-5000 for troubleshooting steps.
First, check for outages on the DirecTV outage map. If no outage is reported, try troubleshooting your device or contact customer support.
Log in to your account on the DirecTV website and choose the Billing and Payments section. You can pay your bill online there.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 21, 2022. Updated May 27, 2026.
