DirecTV is a video programming distributor based in El Segundo, California. The company provides digital satellite service and streaming TV to U.S. customers. DirecTV is now a wholly owned subsidiary of TPG Inc., following the completion of AT&T’s sale of its remaining 70% stake in July 2025.
How to reach a person at DirecTV
Customer Service: (800) 531-5000
DirecTV Responsiveness rating
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What you need to know about DirecTV
We get few complaints about DirecTV. DirecTV charged a customer $40 a full year after he canceled.
- DirecTV’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with DirecTV with our insider guide or through its executive contacts.
- DirecTV’s customer service policies are standard. Here are our frequently asked questions about DirecTV.
DirecTV customer service response times
DirecTV’s response times vary by contact method, inquiry volume, and issue type. Here is what to expect:
| Phone support (800) 531-5000 | DirecTV customer support is available 7 days a week, with technical support generally offered from 5 a.m. to 2 a.m. Central time. |
| Email support directv_oop_customer_care@directv.com | Response times can vary but are typically within 1–3 business days. |
| Live chat | Live chat is available through directv.com/support. Response is generally immediate during business hours. |
| Social media | DirecTV’s customer service typically responds to social media inquiries within 24 to 48 hours. See DirecTV’s social media channels below. |
| Help center/FAQ | DirecTV’s help center offers immediate access to common answers at directv.com/support. |
How to resolve a problem with DirecTV
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.DirecTV mailing address
2260 E Imperial Hwy.
El Segundo, CA 90245
DirecTV loyalty program
DIRECTV has an official customer loyalty program called DIRECTV PERKS, launched in January 2024 for eligible residential subscribers. The program allows customers to earn virtual tokens through qualifying activities such as on-time bill payments and account engagement, which can then be redeemed for rewards including bill credits, movie rentals, premium content, gift cards, sweepstakes entries, and marketplace deals.
DirecTV social media channels
DirecTV executive customer service contacts
Primary Contact
Andrew Weber
Vice President, Care and Loyalty
2260 E Imperial Hwy.
El Segundo, CA 90245
andrew.weber@directv.com
Secondary Contact
Michael Hartman
General Counsel and Chief External Affairs Officer
2260 E Imperial Hwy.
El Segundo, CA 90245
michael.hartman@directv.com
Alternative Contact
Michael Wittrock
Chief Operating Officer
2260 E Imperial Hwy.
El Segundo, CA 90245
michael.wittrock@directv.com
DirecTV customer service policies
What is DirecTV's privacy policy?
DirecTV’s privacy policy explains how it collects, uses, shares, and protects your personal information when you use its services (TV service, website, apps, billing, and customer support).
What are DirecTV's terms of use?
DirecTV’s terms of use are the legal rules that govern how you can use its services (TV, streaming apps, website, and related features).
What is DirecTV's accessibility statement?
DirecTV’s accessibility statement explains how it works to make its services usable for people with disabilities and what support options are available across its TV, streaming, website, and customer service platforms.
DirecTV self-service links
How do I pay my DirecTV bill?
You can pay your bill online by signing in to your DirecTV account and selecting “My Account” > “Billing”. Payments can be made using a debit card, credit card, or bank account. You can also set up AutoPay for automatic monthly payments.
How do I change or upgrade my DirecTV package?
You can change your package by logging into your account and selecting “Manage My Plan”. From there, you can review available packages and make changes. Some changes may take effect immediately or on your next billing cycle.
How do I update my account or contact information?
Sign in to your account and go to “Profile or Account Settings” to update your email address, phone number, or billing details.
How do I speak to a person at DirecTV?
You can reach a live representative by calling (800) 531-5000. They are available every day from 8:00 a.m. to 9:00 p.m.
How do I contact DirecTV by email?
Email DirecTV at directv_oop_customer_care@
What is the phone number to cancel DirecTV?
To cancel your DirecTV service, call (800) 531-5000. They will guide you through the cancellation process.
How do I access my DirecTV account?
You can sign in to your DirecTV account online at directv.com/support. You can manage your account, view bills, and more from there.
How do I report a problem with DirecTV?
If you encounter issues, visit the directv.com/support page to diagnose and troubleshoot common problems. You can also chat with a representative by calling the customer service number, (800) 531-5000.
Does DirecTV have a landline phone service?
No, DirecTV does not offer landline phone services. It specializes in satellite TV and streaming services.
Who now owns DirecTV ?
AT&T acquired DirecTV in 2015, but the sale of AT&T’s remaining 70% stake to private equity firm TPG was completed in July 2025, making DirecTV a wholly owned subsidiary of TPG Inc.
How do I recover my DirecTV account?
If you forget your login details, visit the account recovery page to retrieve your user ID or reset your password.
What is the phone number for DirecTV customer retention?
To discuss retention options, call (800) 531-5000 and ask to speak with the retention department.
How do I know if I have a DirecTV contract?
Log in to your account on the DirecTV website and check your account details. It will indicate if you have an active contract.
How long is a DirecTV contract?
Contract lengths can vary. Some contracts are for 12 months, while others may extend to 24 months. Check your account or contact customer service for specifics.
Can you cancel DirecTV online?
Yes, if you get DirecTV via home internet, you can sign in and easily cancel online. Otherwise, call (800) 531-5000 to cancel.
How many numbers are in a DirecTV account number?
A typical DirecTV account number consists of nine digits. You can find it on your billing statement.
Why can’t I connect to DirecTV?
If you’re experiencing connectivity issues, visit the DirecTV support page or call customer service on (800) 531-5000 for troubleshooting steps.
What do you do when DirecTV is not working?
First, check for outages on the DirecTV outage map. If no outage is reported, try troubleshooting your device or contact customer support.
How do I pay my DirecTV bill?
Log in to your account on the DirecTV website and choose the Billing and Payments section. You can pay your bill online there.
How to get professional help with your DirecTV problem
If you need help with DirecTV, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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