DirecTV

DirecTV provides satellite and streaming TV service in the United States. It is based in El Segundo, Calif., and owned by TPG.

Telephone
Customer Service : (800) 531-5000
Mailing address
2260 E Imperial Hwy.
El Segundo, CA 90245
Website
directv.com

What you need to know about DirecTV

We get few complaints about DirecTV. In 2025, it charged a customer a $40 early termination fee 10 months after he canceled. DirecTV reversed the fee after he contacted the executives listed on this page. In an earlier case, a customer who never watches football was billed for NFL Sunday Ticket. DirecTV refunded the charges after we got involved.

How to resolve a problem with DirecTV

Try self-service first

Use our proven resolution methods, or DirecTV’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does DirecTV respond?

Phone support

DirecTV customer support at (800) 531-5000 is available seven days a week, 8 a.m. to 9 p.m. Central time, for both billing and technical help.

Email support

DirecTV doesn't publish a customer service email address. Use live chat or call (800) 531-5000.

Live chat

Live chat is available through the Chat Now button at directv.com/customer-service. Response is generally immediate during business hours.

Social media

DirecTV's customer service typically responds to social media inquiries within 24 to 48 hours. See DirecTV's social media channels below.

Help center/FAQ

DirecTV's help center offers immediate access to common answers at directv.com/support.

Verified contacts

DirecTV customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andrew Weber
Vice President, Care and Loyalty
Secondary
Michael Hartman
General Counsel and Chief External Affairs Officer
Chief Executive
Bill Morrow
Chief Executive Officer

Additional contacts

Alternative
Michael Wittrock
Chief Operations Officer

DirecTV customer service policies

DirecTV's privacy policy explains how it collects, uses, shares, and protects your personal information when you use its services (TV service, website, apps, billing, and customer support). You can manage your settings in its Privacy Center.

DirecTV loyalty program

DirecTV has a free loyalty program called DIRECTV PERKS, launched in 2024 for eligible new and existing residential customers. Members earn virtual tokens for things like on-time bill payments and account milestones, and longer-tenured customers can earn more. Tokens can be redeemed for bill credits, movie rentals, reward cards, premium content and sweepstakes entries. Members also get access to a deals marketplace with offers from partner brands.

Frequently asked questions about DirecTV

You can reach a live representative by calling (800) 531-5000. Representatives are available every day from 8 a.m. to 9 p.m. Central time. You can also use the Chat Now button on DirecTV's contact page.
DirecTV doesn't publish a customer service email address. Use the Chat Now button on DirecTV's contact page or call (800) 531-5000.
To cancel your DirecTV service, call (833) 619-1463 or use live chat on DirecTV's cancellation page. You can also call the main customer service number, (800) 531-5000.
You can sign in to your DirecTV account online at directv.com/support. You can manage your account, view bills, and more from there.
If you encounter issues, visit the directv.com/support page to diagnose and troubleshoot common problems. You can also chat with a representative by calling the customer service number, (800) 531-5000.
No, DirecTV does not offer landline phone services. It specializes in satellite TV and streaming services.
Private equity firm TPG. AT&T acquired DirecTV in 2015 and later sold a 30% stake to TPG. In July 2025, AT&T sold its remaining 70% stake to TPG, making DirecTV a wholly owned TPG portfolio company.
If you forget your login details, visit the account recovery page to retrieve your user ID or reset your password.
To discuss retention options, call (833) 619-1463. DirecTV says it will review your package to make sure you're getting the best value. You can also call (800) 531-5000 and ask for the retention department.
Sign in to your account on the DirecTV website and go to Billing & Payments. Under Upcoming Charges, find your base package and look for the Intro Discount end date. That is when your commitment ends.
DirecTV offers discounts in exchange for 12- to 24-month programming commitments. New customers usually sign up for 24 months. If you cancel early, DirecTV may charge an early termination fee of up to $20 for each month left in your commitment.
Yes, if you get DirecTV over the internet (no satellite dish), you can sign in and select "Cancel service." If you have a satellite dish, call (833) 619-1463 or (800) 531-5000 to cancel.
A typical DirecTV account number consists of nine digits. You can find it on your billing statement.
If you’re experiencing connectivity issues, visit the DirecTV support page or call customer service on (800) 531-5000 for troubleshooting steps.
First, check for outages on the DirecTV outage map. If no outage is reported, try troubleshooting your device or contact customer support.
Log in to your account on the DirecTV website and choose the Billing and Payments section. You can pay your bill online there.

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