Delta Air Lines

Delta Air Lines has a reputation for lightning-fast response times via Twitter. After merging with Northwest Airlines, it has steadily improved in the customer service department.

Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd
Atlanta, GA 30354-1989
http://www.delta.com


Phone Contacts

Main: (404) 715-2600
Toll Free: (800) 221-1212

How to get through to an operator: Press”0″ three times or say “agent”


Customer Service Resources

Online comment/complaint form

Delayed or missing baggage information


Social Media Contacts

Facebook
Twitter
Google Plus


Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Charisse Evans
Vice President, Reservations and Customer Care
Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd
Atlanta, GA 30354-1989
charisse.evans@delta.com

Secondary Contact
Gil West
Executive Vice President and Chief Operating Officer
Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd
Atlanta, GA 30354-1989
gil.west@delta.com

Heidi Gould
Manager, Customer Care
Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd
Atlanta, GA 30354-1989
heidi.gould@delta.com

Chief Executive
Edward Bastian
CEO
Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd
Atlanta, GA 30354-1989
ed.bastian@delta.com


Researched by Trent Bonsall and filed under .
Last updated: May 4, 2016.

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