Dell

Dell is an American privately owned multinational computer technology company based in Round Rock, Texas, that develops, sells, repairs and supports computers and related products and services.

Telephone
Main : (512) 338-4400
Customer service : (800) 624-9897
free : (866) 795-5597
Email
Mailing address
1 Dell Way
Round Rock, TX 78682
Website
dell.com/en-us

What you need to know about Dell

We receive a fair number of complaints about Dell. Here’s a case where a reader’s laptop broke after an update, and another one where the wireless Internet on a laptop won’t work. This customer's never receives his laptop from Dell.

How to resolve a problem with Dell

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Dell customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Bill Scannell
President Global Sales and Customer Service Operations
Secondary
Jeffrey Clarke
Chief Operating Officer and Vice Chairman
Chief Executive
Michael S. Dell

Frequently asked questions about Dell

Call (877) 275-3355.
Dell’s customer service is available 24/7.
Dell does not provide customer service by email.
 
  1. Visit the Dell order support page.
  2. Provide your order number, Dell Purchase ID (DPID), or Purchase Order Number (PO).
  3. Click the “Find My Order” button.
  4. Choose “Request Cancellation” from the action menu.
Otherwise, contact Dell customer service for assistance.
  1. Online method:
    • Visit the Dell order status page.
    • Enter your order number.
    • Select “Return/Replace Items.”
    • Verify your identity and follow the instructions to submit your return.
    • Print the return label provided and package your device in its original packaging for pickup or take it to a local drop-off location.
    • Track your return online by visiting the Dell Order Status page, entering your order number, and selecting “View Details.” Your credit or refund will be issued after Dell receives and validates your authorized return
  2. Phone assistance:
    • Call Dell customer service at (877) 275-3355.
    • Provide your order details and request assistance with the return process.
Remember to have your order number and relevant details ready.
  1. Visit Dell.com/orders and enter your order number.
  2. Select “Return/Replace Items.”
  3. Verify your identity and follow the instructions to submit your return.
  4. Print the return label and package your device in its original packaging for pickup or take it to a local drop-off location.
  5. Track your return online by going to Dell.com/orders, entering your order number, and selecting “View Details.”
Once Dell receives and validates your authorized return, they will issue your credit or refund. Keep in mind that shipping and handling fees or applicable restocking fees may reduce the refund amount. If you have any specific issues related to your refund, you can also reach out to Dell’s Customer Care, by clicking here and starting a conversation or emailing. Provide the necessary information (email address, name, shipping address, and phone number) for investigation.
For international customers seeking Dell USA’s customer service, here are the steps to get assistance:
  1. Visit the Dell International Support Services page.
  2. Select the country where you are staying or traveling.
  3. Enter your service tag number.
  4. Choose “International Support” to access phone options specific to the country you’re in.
Remember to provide relevant details during the call; the Dell support team will guide you through the process.
  1. Phone contact:
    • For issues related to home and home office products, call (888) 676-1302.
    • For purchases, upgrades, accessories, and replacement parts, dial (800) 357-3355.
  2. Online channels:
    • Visit the Dell Contact Us page to explore various support options.
    • Click the “Chat” option to initiate a live chat with a Dell expert.
    • You can also check your order status, invoices and contact support online.
Remember to provide specific details about your complaint, and Dell’s customer service team will assist you accordingly.

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