Chase Bank
Chase Bank is an American financial institution offering a range of services, including banking, credit cards, mortgages, and investments, primarily catering to consumers and businesses.
What you need to know about Chase Bank
We receive frequent complaints about Chase Bank. Here’s one where a reader wanted his Chase Ultimate Rewards points refunded. Here's another case where a customer's refund was lost during a PayPal to Chase transfer. In another case, the company took a long time to refund $19,148. This customer lost all of her Chase points due to an error. Chase wouldn't help this customer with fraud, because of an algorithm. This customer’s Chase points were stolen, and the bank refused to help.
- Chase Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Chase Bank with our insider guide or through our executive contacts.
- Chase Bank's customer service policies are standard. Here are our frequently asked questions about Chase Bank.
How to resolve a problem with Chase Bank
Try self-service first
Use our proven resolution methods, or Chase Bank’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Chase Bank respond?
Response times can range from a few minutes to longer during peak times, but typically, a representative is available within 5 to 10 minutes.
Chase Bank does not publicly advertise its specific operating hours, but customer service is typically available during general business hours.
Responses usually take 1 to 3 business days, depending on the complexity of the inquiry.
Email chase.executive.office@chase.com.
Typically, you can expect a response within 1 to 2 business days.
You can find Chase Bank's online contact form here.
Chase Bank does not offer live chat support.
Chase generally responds within a few hours on platforms such as X and Facebook, though it may take longer during busy periods.
You can find Chase Bank's social media accounts here.
Chase Bank customer service executives
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Chase Bank self-service links
To make a payment with Chase, you can follow these steps:
- Log in to your Chase account online or via the Chase mobile app.
- Go to the "Payments" section.
- Select the account you want to pay from and the bill you want to pay.
- Enter the payment amount and date, then confirm the payment.
Chase Bank customer service policies
Chase Bank loyalty program
Chase Bank offers the Ultimate Rewards program, where customers earn points on credit card purchases that can be redeemed for travel, cash back, and other rewards. It also allows points to be converted into hotel loyalty points.
Frequently asked questions about Chase Bank
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