British Airways

British Airways, often shortened to BA, is the flag carrier and the largest airline in the United Kingdom based on fleet size. When measured by passengers carried, it is second-largest in the United Kingdom behind easyJet. The airline is based in Waterside near its main hub at London Heathrow Airport. British Airways may be the most complained-about international airline on this site. Grievances range from surprise fees to lost luggage. Lately, the company seems to be taking these issues more seriously.

PO Box 300745
Jamaica, NY 11430-0745

 

British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
http://www.britishairways.com


Phone Contacts

Customer Service: (312) 843-5794
Toll Free: 1-800-247-9297

How to get through to an operator: press 0 at each prompt, ignoring messages.


Email Contacts

Primary Contact Form

Secondary Contact Form


Customer Service Resources

British Airways Ticket Refunds
PO Box 300745
Jamaica, NY 11430-0745
Fax: (212) 251-6753

British Airways Customer Relations & Baggage Claims
PO Box 300686
Jamaica, NY 11430-0686
Fax: (212) 251-6711

General Conditions of Carriage (US)
Customer relations email form


Social Media Contacts

Facebook
Twitter
Google Plus


Executive Contacts

Primary Contact
Steven Clark
Senior Vice President Customer Service & Operations Americas & Asia Pacific
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
steve.clark@ba.com

Secondary Contact
Troy Warfield
Director of Customer Experience
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
troy.warfield@ba.com

Denize McGregor
Head of Customer Service & Operations UK Regions, Europe, Middle East, Africa & South America
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
+44 20 8738 5117
Denize.McGregor@ba.com

Chief Executive
Alex Cruz
Chief Executive Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
+44 20 8738 5117
alex.cruz@ba.com

Mr. Cruz can be contacted on Twitter at @alex_cruz


Researched by Christopher Elliott and filed under .
Last updated: December 27, 2016.

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