American Airlines

American Airlines is the world’s largest airline and the product of a recent merger with US Airways.

American Airlines’ merger with US Airways was a bumpy ride for some customers. Many travelers complain of receiving contradictory information from representatives and legitimate requests for help often go unanswered. These contacts should help you get faster service.

4333 Amon Carter Blvd
Fort Worth, TX 76155
http://www.aa.com


Phone Contacts

Main: (817) 963-1234
Customer Service: (817) 963-1234
Toll Free: (800) 882-8880

Baggage Delays: 1-800-535-5225 (24/7)

AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday


Social Media Contacts

Facebook
Twitter
Google Plus

American is typically more responsive on Twitter than any other social media. But beware of the automated responses (bots).


Executive Contacts

Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks. Please review this short article before you complain to a manager.

Primary Contact
Sean Bentel
Vice President Customer and Relations
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 967-2116
sean.bentel@aa.com

Sean’s email has been bouncing lately. If you have a better one, please contact us.

Secondary Contact
Craig Karr
Managing Director of Reservations and Operations
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-6877
craig.carr@aa.com

This seems to be a working contact.

Suzanne Rubin
President of American Airline Aadvantage Program and customer loyalty
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 421-3420
suzanne.rubin@aa.com

Chief Executive
Doug Parker
CEO
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-1234
doug.parker@aa.com


Researched by Christopher Elliott and filed under .
Last updated: November 22, 2014.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.