American Airlines

American Airlines is the world’s largest airline after a 2012 merger with US Airways.

4333 Amon Carter Blvd
Fort Worth, TX 76155

Phone Contacts

Main: (817) 963-1234
Customer Service: (817) 963-1234
Toll Free: (800) 882-8880

Baggage Delays: 1-800-535-5225 (24/7)

AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday

Customer relations fax number: (480) 693-2300

Customer Service Resources

Customer relations online email form

Delayed or missing baggage information

Social Media Contacts

Google Plus

American is typically more responsive on Twitter than any other social media. But beware of the automated responses (bots).

Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Sean Bentel
Vice President -- Customer and Relations
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 967-2116

Sean’s email is correct. If it bounces, try emailing him without any attachments.

Also, try:

Kerry Philipovitch
Senior Vice President – Customer Experience
(817) 963-1234

Secondary Contact
Robert Isom
Executive Vice President and Chief Operating Officer
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-1234

Chief Executive
Doug Parker
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-1234

Researched by Christopher Elliott and filed under .
Last updated: May 27, 2016.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.