American Express

American Express Company, also known as Amex, is an American bank holding company and multinational financial services corporation headquartered in New York City.

Telephone
Main : (212) 640-2000
Customer service : (800) 528-4800
Mailing address
200 Vesey Street
New York, NY 10285-3106
Website
americanexpress.com

What you need to know about American Express

We receive occasional complaints about American Express. For example, American Express refused to help a customer who was charged four times for her vacation. And this customer had a small bill due, but American Express caused some chaos while trying to collect the payment.

How to resolve a problem with American Express

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

American Express customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mohammed Badi
President, Global Servicing
Secondary
Howard Grosfield
Group President, U.S. Consumer Services
Chairman and CEO
Stephen Squeri
Chairman and CEO

Frequently asked questions about American Express

Phone: You can reach American Express customer service by calling either (800) 528-4800 or (800) 383-4800. These lines are open all day, every day, and are for people who already have an American Express card. Online Chat: If you prefer to chat online, just log in to your American Express account and click the Chat icon to talk to a customer service representative.
American Express customer service is available 24/7.
You can update your address and other details through your online account at americanexpress.com. Additional card members must use chat to change their home address.
Call the number on the back of your card. If you're outside the U.S., call collect at 1-336-393-1111. To cancel a corporate card, you may need to contact your company's program administrator.

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