Allianz Global Assistance (formerly Access America) is owned by Allianz, the world’s largest property and casualty insurer.

9950 Mayland Drive
Richmond, VA 23233

Phone Contacts

Main: (800) 284-8300
Customer Service: (804) 281-5700

Fax: (804) 673-8300

Email Contacts

Contact us form

Social Media Contacts


Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.


Primary Contact
Mark Henson
Vice President,  Travel Services, USA
9950 Mayland Drive
Richmond, VA 23233
(804) 673-1474

Fax: 1.804.281.6785

Secondary Contact
Robert Cavaliere
Chief Product Officer
9950 Mayland Drive
Richmond, VA 23233
(804) 281-5700

Chief Executive
Michael J. Nelson
President and CEO
9950 Mayland Drive
Richmond, VA 23233
(804) 281-5700

Researched by Christopher Elliott and filed under .
Last updated: February 19, 2015.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.