Allianz Partners is a subsidiary of Allianz SE that provides travel insurance, travel assistance, and specialty insurance products. It operates in more than 75 countries and is headquartered in Saint-Ouen, France. In the United States, the company sells travel protection plans directly to consumers and through partners including airlines, credit card companies, and travel agencies. Its U.S. operations are based in Richmond, Va.
Allianz Partners Responsiveness rating
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What you need to know about Allianz Partners
Allianz Partners generally responds to customer service in a satisfactory manner.
- Allianz Partners’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Allianz Partners with our insider guide or through our executive contacts.
- Allianz Partners’ customer service policies are standard. Here are our frequently asked questions about Allianz Partners.
Allianz Partners customer service response times
| Phone support | General customer service line is (800) 284-8300, but no official hold time or response time is published by Allianz. |
| Email support | The contact form states a member of the customer service team will respond within 48 hours. That’s the only official response time figure Allianz publishes. |
| Live chat support | No live chat exists on the site. |
| Social media | No published response time commitment found. |
| Help center/FAQ | Self-service only — no response time applicable. |
How to resolve a problem with Allianz Partners
Use the claims system but don’t be afraid to appeal to one of the executives listed.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Allianz Partners mailing address
Allianz Partners
9950 Mayland Drive
Richmond, VA 23233
Allianz Partners loyalty program
Allianz Partners does not have a loyalty program.
Allianz Partners social media channels
Allianz Partners executive customer service contacts
Primary Contact
Robert Cavaliere
Chief Sales Officer, USA
9950 Mayland Drive
bob@allianz.com
(804) 285-3300
Chief Executive
Jeff Wright
CEO
9950 Mayland Drive
jeffrey.wright@allianz.com
(800) 950-5872
Allianz Partners customer service policies
Allianz Partners self-service links
How can I contact Allianz Partners customer service?
You can get in touch with Allianz Partners in these ways:
- 24-hour assistance hotline: Call (800) 654-1908 anytime for help.
- Allianz Life: If you have questions about Allianz Life, call (800) 950-1962 for customers and (800) 950-7372 for financial professionals.
- Variable annuities: For questions about variable annuities, call (800) 624-0197 for customers and (800) 542-5427 for financial professionals.
- Website support team: Need help with the website? Call (800) 950-3347.
What are Allianz Partners customer service's operating hours?
Allianz Partners have a 24-hour assistance hotline. Call (800) 654-1908 anytime for help.
How can I get a refund from Allianz Partners?
To get a refund from Allianz Partners in the United States, you usually need to follow these steps:
- Review your plan documents: Check your benefits, maximum payout, and any terms and conditions that apply.
- File a claim: Submit a claim on the Allianz website. Make sure to include all necessary information and documents.
- Wait for confirmation: After filing, you’ll get an email confirming receipt of your claim. It’ll contain your claim number, which you can use to check your claim status.
- Follow up: If you get additional reimbursement, contact the Allianz Recovery Department and mention your claim number.
Remember, the process may vary based on your policy details and refund reason.
How to get professional help with your Allianz Partners problem
If you need help with Allianz Partners, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
