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A nationally syndicated Q&A column that solves travel problems.

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    What to do when things go “awry” with your Hotwire booking

What to do when things go “awry” with your Hotwire booking

Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What […]

Does insurance cover my frequent flier miles?

After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States […]

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    Hey American Airlines, where’s the refund for my canceled flight?

Hey American Airlines, where’s the refund for my canceled flight?

When Kristen Nordlund’s flight is canceled, she’s promised a refund. But it never arrives. What now?

Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]

Can I get a refund for my river cruise to Ukraine?

Shortly after Jack and Pat Davies book a river cruise to Ukraine, the country begins to fall apart. Can they […]

Is this car rental damage claim for real?

Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit?

Hey, what happened to my hotel refund?

When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager promises her a refund. […]