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A nationally syndicated Q&A column that solves travel problems.

I can’t walk, so how can I fly?

Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket […]

Hey Expedia, my flight is missing a leg!

Something’s wrong with Joe Spooner’s airline ticket to New Zealand, and no one can help him fix it. Is he […]

Broadsided by a rental car damage claim

There’s damage to the undercarriage of Jessyka Glatz’s rental car, at least according to Hertz. But is the car in […]

Why won’t American refund my flight?

After Geoff Shaughnessy’s flight from Chicago to Palm Beach is canceled, he’s rebooked on another carrier. Oh wait – not […]

Why can’t I get my Disney dining credits?

It seems everyone but Jennifer Holdman and her family are getting “free” Disney dining credits on their next theme park […]

Why the #%@** doesn’t my power outlet work?

The auxiliary power outlet in Robert Mitchell’s rental car doesn’t work. Was it intentionally disabled, and if so, why wasn’t […]

His friend is gone and so is his ticket refund

When Bob Gyurci’s friend dies, he expects the airfare refund to be fast and problem-free. But it isn’t. The money […]