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A nationally syndicated Q&A column that solves travel problems.

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    Hey American Airlines, where’s the refund for my canceled flight?

Hey American Airlines, where’s the refund for my canceled flight?

When Kristen Nordlund’s flight is canceled, she’s promised a refund. But it never arrives. What now?

Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]

Can I get a refund for my river cruise to Ukraine?

Shortly after Jack and Pat Davies book a river cruise to Ukraine, the country begins to fall apart. Can they […]

Is this car rental damage claim for real?

Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit?

Hey, what happened to my hotel refund?

When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager promises her a refund. […]

Why can’t I get a refund for my Airbnb rental?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]

Delayed on Alitalia, but where’s my check?

Neil Kyle is bumped from an Alitalia flight and then given the runaround when he asks for compensation under