The Travel Troubleshooter

My timeshare promised me a refund — where is it?

When Frank Isola’s children cancel their stay at their parents’ Pueblo Bonito timeshare, he asks for a refund of the all-inclusive meal plans he purchased for them. Pueblo Bonito promises him a refund — and then doesn’t deliver it. Can our advocates help Isola get his money back? Continue reading…


Help! My Airbnb host changed my dates

Within 15 minutes of making his reservation, Artur Rzadkowolski noticed the dates of his request had been changed. When the error could not be resolved, he canceled his reservation, but only received a partial refund from Airbnb. Continue reading…