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A nationally syndicated Q&A column that solves travel problems.

Hang on, this hotel doesn’t exist!

Angela Newby books a room at a Ramada Inn, but when the hotel closes, her stay is in limbo. Who […]

Should Delta pay for my extra night in New York?

When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the […]

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    If I’m too contagious to fly can I get a refund for my flight?

If I’m too contagious to fly can I get a refund for my flight?

Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So […]

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    What to do when a resort won’t accept your Travelzoo voucher

What to do when a resort won’t accept your Travelzoo voucher

When Jerry Shepard’s Travelzoo voucher for pet-friendly accommodations doesn’t come through, the resort agrees to extend the offer. Now it […]

Should United Airlines pay for its mistake – or should I?

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is […]

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    What to do when things go “awry” with your Hotwire booking

What to do when things go “awry” with your Hotwire booking

Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What […]

Does insurance cover my frequent flier miles?

After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States […]