A nationally syndicated Q&A column that solves travel problems.
When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager promises her a refund. […]
John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]
Neil Kyle is bumped from an Alitalia flight and then given the runaround when he asks for compensation under
Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit […]
When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline […]
Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket […]