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A nationally syndicated Q&A column that solves travel problems.

An empty vacation package from Expedia

Gladys Martin’s Expedia vacation package is missing two key components. Should she have to pay for its mistake?

Where’s the refund for my Air France ticket?

Air France is holding $2,400 of Daniel Jean-Jacques money for a fully refundable ticket. Why won’t it surrender the money? […]

Did Budget send me the wrong damage claim?

Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.

Help! My vacation package is missing a hotel

After her hotel closes for renovations, Amber Sharma's vacation package seems to fall apart. Now the online agency she bought it with won't help her fix it.

They didn’t cancel my Air Canada ticket – now what?

When Chad Cleven cancels his Air Canada ticket, he expects a refund in a few weeks. But it never comes. Now the airline wants to keep his money. What's going on?

Billed by American Airlines – and then billed again

Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What's the problem?

Airline cancels route – but what about my credits?

Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?