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A nationally syndicated Q&A column that solves travel problems.

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    What happened to the repair records for my damaged rental car?

What happened to the repair records for my damaged rental car?

After Jiuguang Wang is involved in a fender bender in Belgium, Europcar charges him $3,309. But it doesn’t send

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    My infant daughter doesn’t have a ticket – who’s responsible?

My infant daughter doesn’t have a ticket – who’s responsible?

Allison Ruark’s infant daughter doesn’t have a ticket. Who’s responsible for this mess?

Question: Earlier this year, I booked

Hang on, this hotel doesn’t exist!

Angela Newby books a room at a Ramada Inn, but when the hotel closes, her stay is in limbo. Who […]

Should Delta pay for my extra night in New York?

When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the […]

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    If I’m too contagious to fly can I get a refund for my flight?

If I’m too contagious to fly can I get a refund for my flight?

Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So […]

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    What to do when a resort won’t accept your Travelzoo voucher

What to do when a resort won’t accept your Travelzoo voucher

When Jerry Shepard’s Travelzoo voucher for pet-friendly accommodations doesn’t come through, the resort agrees to extend the offer. Now it […]

Should United Airlines pay for its mistake – or should I?

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is […]