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A nationally syndicated Q&A column that solves travel problems.

Can I get a refund for my river cruise to Ukraine?

Shortly after Jack and Pat Davies book a river cruise to Ukraine, the country begins to fall apart. Can they […]

Is this car rental damage claim for real?

Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit?

Hey, what happened to my hotel refund?

When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager promises her a refund. […]

Why can’t I get a refund for my Airbnb rental?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]

Delayed on Alitalia, but where’s my check?

Neil Kyle is bumped from an Alitalia flight and then given the runaround when he asks for compensation under

Extreme card confusion on my rental car

Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit […]

Caught in a loop with Expedia

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline […]