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A nationally syndicated Q&A column that solves travel problems.

Why can’t I get a refund for my Airbnb rental?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]

Delayed on Alitalia, but where’s my check?

Neil Kyle is bumped from an Alitalia flight and then given the runaround when he asks for compensation under

Extreme card confusion on my rental car

Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit […]

Caught in a loop with Expedia

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline […]

I can’t walk, so how can I fly?

Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket […]

Hey Expedia, my flight is missing a leg!

Something’s wrong with Joe Spooner’s airline ticket to New Zealand, and no one can help him fix it. Is he […]

Broadsided by a rental car damage claim

There’s damage to the undercarriage of Jessyka Glatz’s rental car, at least according to Hertz. But is the car in […]