A weekly column for business and leisure travelers.

Are travelers frill-seekers? No, but here’s what they really want

Free drinks. Room upgrades. Better restaurants. That’s what the travel industry thinks you want from your next travel experience.

How to fall into a real travel bargain this year

It’s that time of year again.

Believe it or not, the travel industry still cares about you

on a recent flight from Philadelphia to Phoenix on US Airways, Sarah Andrus left her jacket underneath the seat in front of her. "It was a gift from a friend and unique," recalled Andrus, a director for an Olean, N.Y.-based manufacturing company. "I called the airline with low expectations of recovering my jacket, but I thought I'd give it a try."

Revenge of the car rental agents

Be nice to your car rental agent. Otherwise you could end up like Hank Jeffries.

Ship of fine print: 7 clauses to beware of in your cruise contract

If you ever want to feel confused, outraged and powerless all at the same time, just read your cruise line’s ticket contract.

Oh no, you didn’t! 5 ways travelers have lost their manners

They’re loud. They smell bad. And their clothes would make Mr. Blackwell blush.

Travel complaints that fail: 5 kinds of emails you should never write

What kind of a complainer are you?