The Travel Critic
Answer: Expedia should have booked your flights, of course. When it didn’t, it should have bought your replacement tickets — not asked you to buy them.
And the three-month delay, followed by a “no” on your refund request? Let’s just say it wasn’t in line with its vaunted Expedia “Promise” that guarantees, among other things, that, “the travel you booked with Expedia will meet the descriptions on our site and in your itinerary.” Here’s the full text of its warranty.
As a lawyer, Sam Wyrick is no stranger to fine print. So when Spirit Airlines canceled his flight during its recent strike, he did what any respectable attorney would do: He read Spirit’s contract of carriage, the legal agreement between the airline and its passengers.
Unfortunately, so had the airline employee he dealt with. And Spirit apparently interpreted its own contract very differently.
“Two Spirit representatives — one on the ground at LaGuardia and one at a call center, had said if Spirit canceled our flight, we would be called and rebooked, on another airline if necessary,” he remembers.
But after it notified him that his flight to Myrtle Beach, S.C., was grounded, the airline changed its tune. It offered him a flight credit and a $100 voucher. (Never mind that Section 9.2 of Spirit’s contract suggests it owes him a refund.)