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Verizon won’t correct a billing error – now what?

Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?

Did Starbucks steal $167 from this woman?

When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?

Help! CenturyLink sent me a modem I didn’t want

When CenturyLink sends Mark Schrader the wrong modem, he calls for help. Is anyone listening?

Why won’t AT&T help me with my medical bills?

After an accident at an AT&T store, Jane Smith-Stage turns to me for help with her medical bills But what […]

Help! DirecTV is holding my TV hostage

After a series of technical problems and a move, Sean Reeves ends up with a DirecTV contract he never

Help! Verizon overbilled my mother

Mindy Reyes’ mother is facing a big phone bill from Verizon for service she didn’t order. Can this be fixed?

Help, my water heater is a lemon!

Andre Klass’s water heater is plagued by constant failures. Who’s responsible for this malfunctioning appliance, and can it be fixed?