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Help! Verizon’s “global” plan overcharged me

Lisa Littlewood is overbilled by Verizon and it won’t adjust her invoice. Why not?

What happens to my valuables on a shipwreck?

Note: The “Problem Solved” column normally deals with non-travel issues that are fixable, but a recent reader question prompted me […]

A little disconnect on Sprint’s discount offer

Sprint promises Jennifer Thomas a discount, but it doesn’t come through. Can she force the phone company to honor its […]

Help! The wireless Internet on my Dell won’t work

Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed […]

Verizon won’t correct a billing error – now what?

Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?

Did Starbucks steal $167 from this woman?

When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?

Help! CenturyLink sent me a modem I didn’t want

When CenturyLink sends Mark Schrader the wrong modem, he calls for help. Is anyone listening?

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