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Not the friendliest “aloha” at the luggage carousel

Lisa Mikulchik had an unpleasant — and unusual — run-in with an airline crewmember, and she wants to know if the company did enough to address her concerns. Yet as I read her account, and the response, I'm baffled that something like this could happen.

Help, the names on my kids’ airline tickets are wrong — what should I do?

Heather Matinde's problem is fairly common, but when it happens to you, it can sure seem like the end of the world. She'd just paid a small fortune for airline tickets from Los Angeles to Brussels on Expedia, only to discover a serious problem with her sons' reservation.

How much does my airline owe me for a broken seat?

Elite-level frequent travelers who whine if their lie-flat business seat doesn't recline all the way are regularly and shamelessly mocked on this site.

Hit by a late charge? Here’s why you should write it up

Jeanette Burton doesn't smoke. Neither do her grandchildren, ages 5, 10 and 15, with whom she spent a recent Spring Break weekend at the Holiday Inn Sunspree Resort in Galveston, Texas.

What does Marriott owe me for a reflagging nightmare?

When Donna Larkin booked a room at the Hotel Ashbourne Marriott near Dublin last year, she had no way of […]

Is TripAdvisor still letting hotels rig their reviews?

TripAdvisor is a regrettable by-product of the information revolution whose user-generated ratings too often hurt travelers and travel companies more […]

A “royal” complaint with the right resolution? Maybe not

When an unstoppable force meets an immovable object, you get what happened to Paul and Cindy Bergeson on their 30th […]