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    What is this “thing” in my airline meal – and what are you going to do about it?

What is this “thing” in my airline meal – and what are you going to do about it?

If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]

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    A princess with bad plumbing – but is this enough of a refund?

A princess with bad plumbing – but is this enough of a refund?

It’s not as if Princess didn’t care about the conditions in Andrew White’s cabin on a recent cruise. It acknowledged […]

Choice Hotels – another worthless rate guarantee?

Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.

“I

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    “Even though some folks might not believe it, airlines have a heart”

“Even though some folks might not believe it, airlines have a heart”

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

Did United Airlines overcompensate this passenger?

Gary Wiener’s question comes along only once in a blue moon. Did United Airlines overcompensate him after a recent flight […]

Not the friendliest “aloha” at the luggage carousel

Lisa Mikulchik had an unpleasant — and unusual — run-in with an airline crewmember, and she wants to know if the company did enough to address her concerns. Yet as I read her account, and the response, I'm baffled that something like this could happen.

Help, the names on my kids’ airline tickets are wrong — what should I do?

Heather Matinde's problem is fairly common, but when it happens to you, it can sure seem like the end of the world. She'd just paid a small fortune for airline tickets from Los Angeles to Brussels on Expedia, only to discover a serious problem with her sons' reservation.