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British Airways abbreviated my vacation — what am I owed?

British Airways flight 68 from Philadelphia to London was canceled on July 8 — “technical” issues, as Brian Osborn recalls. […]

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    Is this enough compensation for being locked in the bathroom?

Is this enough compensation for being locked in the bathroom?

United Airlines flight 6260 from Los Angeles to Bozeman, Mont., experienced a little mechanical problem on July 2. One of […]

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    Well, it’s not quite a full refund, but it’ll do — or will it?

Well, it’s not quite a full refund, but it’ll do — or will it?

After Cathleen Kirk flew from Oakland to Washington for a funeral in April, she noticed something unusual: Her online travel […]

Should the babies in business class get priority bassinets?

Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from […]

What does US Airways owe me for “ruining” my vacation?

Complaints about being overcharged by an airline are a dime a dozen. But Shazia Shahid’s overbilling problem is not a […]

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    Sickened in Aruba – does this guest deserve a vacation re-do?

Sickened in Aruba – does this guest deserve a vacation re-do?

Joseph Gordon’s recent stay at the Aruba Marriott Resort & Stellaris Casino did not go as planned. Actually, that may […]

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    What to do about that nonrefundable refundable hotel rate in Paris

What to do about that nonrefundable refundable hotel rate in Paris

Something tells me Fatima from the front desk of the Hôtel du Triangle d’Or wants me to mind my own […]