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Should the babies in business class get priority bassinets?

Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from […]

What does US Airways owe me for “ruining” my vacation?

Complaints about being overcharged by an airline are a dime a dozen. But Shazia Shahid’s overbilling problem is not a […]

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    Sickened in Aruba – does this guest deserve a vacation re-do?

Sickened in Aruba – does this guest deserve a vacation re-do?

Joseph Gordon’s recent stay at the Aruba Marriott Resort & Stellaris Casino did not go as planned. Actually, that may […]

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    What to do about that nonrefundable refundable hotel rate in Paris

What to do about that nonrefundable refundable hotel rate in Paris

Something tells me Fatima from the front desk of the Hôtel du Triangle d’Or wants me to mind my own […]

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    What is this “thing” in my airline meal – and what are you going to do about it?

What is this “thing” in my airline meal – and what are you going to do about it?

If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]

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    A princess with bad plumbing – but is this enough of a refund?

A princess with bad plumbing – but is this enough of a refund?

It’s not as if Princess didn’t care about the conditions in Andrew White’s cabin on a recent cruise. It acknowledged […]

Choice Hotels – another worthless rate guarantee?

Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.

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