Is This Enough Compensation?

Never mind, American Airlines — just send me a refund!

Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.

In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?

I’ll let you decide.
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An airline seat dispute quickly spirals out of control

Economy class airline seats are small and getting smaller — of that there is no doubt. But if you do have doubts, consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.

Worth purchased her economy class seat, believing she’d have an adequate amount of legroom, as she has in the past. But times change. She found herself on a Boeing 777 with about 31 inches of seat “pitch” — a rough measure of leg room.
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NCL takes $1,493 from a sick customer and leaves him with almost nothing — is that right?

Rob Rumohr was looking forward to his Western Caribbean cruise on the Norwegian Epic, with ports of call in Jamaica, the Caymans and Mexico.

“We had been planning a special vacation for several months,” he says. He was bringing his mother, who had been recently widowed, on the cruise.

“I needed to plan something for her to look forward to since I knew it was going to be especially difficult for her,” he says.
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