Lisa Mikulchik had an unpleasant — and unusual — run-in with an airline crewmember, and she wants to know if the company did enough to address her concerns. Yet as I read her account, and the response, I’m baffled that something like this could happen.
The carrier? Hawaiian Airlines, a company with a well-deserved reputation for friendliness and customer service. And, by the way, an airline I’ve flown on and really like, even in normally cramped economy class.
I’ve always thought of Hawaiian as a class act. But Mikulchik would probably beg to differ. In late May, she flew from Oakland, Calif., to Kahului on the island of Maui. Her misadventure began when she picked up what she thought was her checked bag.