Quantcast

Hey Royal Caribbean, where’s my refund?

Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is […]

Sacré Coeur! This isn’t the hotel I booked

When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.

A hole in the tub at the Holiday Inn – and a “miscellaneous” $500 charge

OK, so the headline of this story reads like the title of a bad sci-fi novel, but for Donna Speron […]

Case dismissed: Was there really no room at the inn?

Ifti Qadir's case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights.

Yes, your online travel agency sees E-V-E-R-Y-T-H-I-N-G

How much does your online travel agency know about your reservation? If you said "too much" then you must still be upset about that whole NSA affair. I can't blame you. Or, maybe you're thinking of the legendary screenshots a company like Priceline produces when they're challenged on a nonrefundable reservation.

A canceled wedding causes an existential crisis

Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff's did.

A mostly true fish story with a truly unfortunate ending

Michael Patterson's fish story is true. At least that what he says.