Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is […]
When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.
OK, so the headline of this story reads like the title of a bad sci-fi novel, but for Donna Speron […]
Ifti Qadir's case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights.
How much does your online travel agency know about your reservation? If you said "too much" then you must still be upset about that whole NSA affair. I can't blame you. Or, maybe you're thinking of the legendary screenshots a company like Priceline produces when they're challenged on a nonrefundable reservation.
Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff's did.
Michael Patterson's fish story is true. At least that what he says.