Case Dismissed!

United Airlines gets it dead wrong (but it’s still right)

Margaret Sheppard and her husband, Don, were loyal United Airlines customers. They flew United whenever they could. They also spent using their co-branded MileagePlus credit card, an account they shared.

So when Don passed away, Margaret Sheppard assumed that transferring the remaining 48,000 miles into her name would be little more than a formality.

It wasn’t.
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The American way of following European consumer protection laws

If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way from Europe, he tried to invoke EU 261, the legendary and often misinterpreted European consumer protection law. And he failed.

Yes, this feature is called Case Dismissed, but there’s a lot to be learned from our consumer missteps. With the busy summer travel season just around the corner, here’s one lesson you need to take with you: Airlines hate EU 261. Get every promise in writing or you’ll end up with nothing.
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Oops, wrong hitch!

Jim Langford’s appointment with U-Haul went off without a hitch. That’s the problem.

Langford, who lives in Penngrove, Calif., recently asked U-Haul to install a gooseneck hitch on his 2015 Ford F-350.

(For those of you who don’t live in flyover country, a gooseneck is a heavy-duty hitch anchored through the bed of a pickup truck. And an F-350 is a big truck.
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Furious at United because she missed her best friend’s funeral

Alicia and Joe Haviland are mad at United Airlines and at me.

They’re furious with United for canceling Alicia’s ticket from Panama City, Panama, to Seattle via Houston and issuing an involuntary refund. As a result, Alicia Haviland missed her best friend’s funeral.

And they’re upset with me because they want me to write about their negative customer service experience and I haven’t — until now.
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Government calls out cheaters who booked United mistake fares

I’ve kept a polite distance from the latest fare-error scandal, even though readers were asking me to get involved. Something smelled wrong about those $50 first-class transatlantic tickets on United Airlines that were briefly available earlier this month.

Then again, maybe it was the character — or should I say the lack of character — of the bloggers who were urging their followers to snatch up the fares, that made me hesitate. Hackers are criminals and the people who help them are their accomplices.
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