Case Dismissed!

Are you too stupid to fly?

There are two ways of looking at Allen Nesbitt’s case: We can blame the airline for what went wrong — or we can blame the traveler.

Either way, this case is unfixable, for reasons that will soon become apparent.
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“Finally, if all the above fails …”

If Charles Friedman had gone anywhere else, he would have received a flat-out rejection. After all, he was asking Southwest Airlines for a full refund of his plane tickets from Hartford to Orlando because he wasn’t “up to” traveling during the holidays.
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Expedia offers ‘free’ cancellation, except for you

Susan Veazey took Expedia at its word when she booked her hotel room in New Orleans recently.

The online agency promoted a “free” cancellation, so Veazey figured she could make multiple reservations and then cancel the one she didn’t want.

She figured wrong — and now she’s stuck with several rooms she can’t use.

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A refund in process, but should we get involved?

Robert Lynch reserved a vacation rental that never materialized, and now he wants his money back. He deserves a full and immediate refund, and if he doesn’t get it, our fearless advocacy team will jump in to help him, of course.

But refunds take a while. The ability to make time move faster, or slower, is slightly above my paygrade. But eventually, he should get his money.

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