Case Dismissed!

Why our loss is your gain

The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.

But what if it’s a more, ahem, personal failure?

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Is Vacasa’s cancellation policy fair?

All Shira Newman wanted to do was cancel her vacation rental in Seaside, Ore. She figured that she’d booked the rental at the last minute and then canceled shortly thereafter — easy come, easy go. So why not refund her $459?

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