Case Dismissed!

Oops, wrong hitch!

Jim Langford’s appointment with U-Haul went off without a hitch. That’s the problem.

Langford, who lives in Penngrove, Calif., recently asked U-Haul to install a gooseneck hitch on his 2015 Ford F-350.

(For those of you who don’t live in flyover country, a gooseneck is a heavy-duty hitch anchored through the bed of a pickup truck. And an F-350 is a big truck.
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Furious at United because she missed her best friend’s funeral

Alicia and Joe Haviland are mad at United Airlines and at me.

They’re furious with United for canceling Alicia’s ticket from Panama City, Panama, to Seattle via Houston and issuing an involuntary refund. As a result, Alicia Haviland missed her best friend’s funeral.

And they’re upset with me because they want me to write about their negative customer service experience and I haven’t — until now.
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Government calls out cheaters who booked United mistake fares

I’ve kept a polite distance from the latest fare-error scandal, even though readers were asking me to get involved. Something smelled wrong about those $50 first-class transatlantic tickets on United Airlines that were briefly available earlier this month.

Then again, maybe it was the character — or should I say the lack of character — of the bloggers who were urging their followers to snatch up the fares, that made me hesitate. Hackers are criminals and the people who help them are their accomplices.
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Well, why didn’t you just say so?

Sometimes, just a little more information can make a complaint melt away like a late winter snow. That’s what happened to Mary Walshe, who flew from Dublin to Boston in early November — a case that I thought was winnable until an important piece of information came to light.
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