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Good News Guy
Is This Enough Compensation?
Should I Take The Case?
The Travel Troubleshooter
A feature about cases that couldn’t be advocated.
How not to complain about American Airlines’ customer service (or anyone else’s)
Payless charges for unwanted insurance — but doesn’t leave a paper trail
Another $72 in taxes for my hotel? But I thought we already paid!
Trip Mate cuts it close with definition of “pre-existing” condition
So you wanna stay at the Intercontinental Thalasso Spa Bora Bora? Not with your rewards points
Why won’t Turkish Airlines refund our airfares after terrorist attacks?
No way out of this MileagePlus size dispute?
Hey United, where are my 180,000 frequent flier miles?
Charged for “nonrefundable” seats after using points for a codeshare
The shelves in my Whirlpool refrigerator keep cracking
Does Craigslist’s anonymity enable those with criminal intent?
Why won’t Hotels.com refund my room? And why can’t you help me?
Why did Holland America leave this frequent customer high and dry after a cancellation?
Double-billed by Enterprise — and now, the sound of crickets
Two lost baggage claims — American denies after success on Delta
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