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Double-booked on Orbitz – but why didn’t they tell me?

Chuck Harding accidentally made two reservations when he booked a trip from Chicago to St. Louis last year. He thinks […]

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    Honest passenger withdraws complaint after reviewing her paperwork

Honest passenger withdraws complaint after reviewing her paperwork

Janice Batchelder contacted me recently to ask for help with a Princess Cruise case — and then, after some consideration, […]

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    She says she paid for a first-class ticket, so why didn’t she get one?

She says she paid for a first-class ticket, so why didn’t she get one?

When Gloria Brimley booked a flight from Chicago to El Paso on US Airways through Cheaptickets, she thought she was […]

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    Hey VRBO, what happened to the security deposit on my vacation rental?

Hey VRBO, what happened to the security deposit on my vacation rental?

I’m a longtime admirer — and critic — of VRBO, the dominant vacation rental site. I like the way it […]

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    Hey United, where’s the refund you promised for our rental car?

Hey United, where’s the refund you promised for our rental car?

Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it […]

Does she deserve a refund for this Princess cruise?

Lindie Wilhelm and her sister didn’t wait until their recent Princess cruise ended to “escape completely,” as the cruise line […]

Flags and other funny ways around the 24-hour rule

To get an idea how much airlines hate, hate, hate the 24-hour rule, consider the unbelievable case of Michael Kalman’s […]