How much does your online travel agency know about your reservation? If you said “too much” then you must still be upset about that whole NSA affair. I can’t blame you. Or, maybe you’re thinking of the legendary screenshots a company like Priceline produces when they’re challenged on a nonrefundable reservation.
I say “legendary” because no one I know has actually seen these images. Until now.
Here’s the case that prompted the disclosure: Mike Flanigan contacted me a few weeks ago and said he booked a flight, hotel, and car rental on Priceline, and needed to change the dates afterwards.