Case Dismissed!

An unexpected flight change, so why can’t I get a refund?

All Lauren Castafero wanted was a reasonable price for a roundtrip flight from Washington to Fort Lauderdale. And she thought she’d found one on Priceline — a $224 roundtrip fare on Frontier Airlines, which she booked earlier this year.

But even though it was a valid fare, it wasn’t a valid flight, at least not for her.

Continue reading…

Strangest. Question. Ever.

Ruth Book’s question stumped me. It stumped my United Airlines contact. It had to go to someone deep within the airline who had an insider knowledge of airline regulations for the final verdict.

Continue reading…