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A weekly feature in which I ask readers if I should mediate a case.

Left at the wrong airport after a cancellation

Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was […]

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    Does flying poodle deserve a straight answer about his carrier?

Does flying poodle deserve a straight answer about his carrier?

Ed Zielinski isn’t a novice flier and neither is his 15-year-old poodle. This year alone, Zielinski, his wife, and their […]

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    Should airline extend elite benefits for soldier in war zone?

Should airline extend elite benefits for soldier in war zone?

Airlines offer waivers of their often incomprehensible rules all the time. Robert Lytle wants this to be one of the […]

They promised us Paris, but $18,000 later …

Even if the vacation club she bought didn’t work out, and even if the “free” trip to Hawaii never materialized, […]

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    Berated for a screaming baby – do I deserve a full refund?

Berated for a screaming baby – do I deserve a full refund?

Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight. But what?

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    That’s one fine mess you’ve gotten yourself into with your OneWorld flight

That’s one fine mess you’ve gotten yourself into with your OneWorld flight

When I read about flights like Prabir Mehta’s, I can’t help but exclaim: airline alliances! Curse you, airline alliances!

Was he overcharged at his Puerto Vallarta hotel?

Tony Levy and his family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with […]