If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn’t over yet.
But it isn’t. Instead, I’m thinking about how to respond to a complaint I received from Mark Ellerman, a passenger on a recent flight from Phoenix to Chicago. Actually, so are all of the volunteer advocates who work with me.
We just don’t know what to tell him.