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A weekly feature in which I ask readers if I should mediate a case.

Do I deserve a refund for this Sicilian vacation rental?

What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through […]

Held up on my honeymoon – do I deserve a refund?

Ashley and Eliza Murphy didn’t make their flight to Paris.

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    Dinged for using a “fraudulent” discount code on my Avis rental

Dinged for using a “fraudulent” discount code on my Avis rental

Anand Iyer recently rented a Hyundai from Avis in Westfield, NJ. He’d found the car online through a site called […]

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    No “low” fare guarantee at United Airlines – plus, they’re rude!

No “low” fare guarantee at United Airlines – plus, they’re rude!

Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.

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    Does she deserve a full refund for a hotel room she stayed in?

Does she deserve a full refund for a hotel room she stayed in?

When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room, her first […]

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    “It is so unjust to poison someone and get off scot-free”

“It is so unjust to poison someone and get off scot-free”

Lynn Friedman’s daughter, Emma, became violently ill during her family vacation to Secrets Maroma Beach Riviera Cancun. When she

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    I have a brain tumor – can I get a refund on my non-refundable ticket?

I have a brain tumor – can I get a refund on my non-refundable ticket?

When Sam Baker’s case crossed my desk, I instinctively jumped to the same conclusion many of you will. He should […]