A weekly feature in which I ask readers if I should mediate a case.
If Bonnie Kaster didn’t know that an airline’s published schedule is meaningless, she does now.
If they gave an award for the longest complaint letter, then Cornelia Stumpf’s missive to Celebrity Cruises would definitely be […]
Is an “award” ticket a real airline ticket — or something else? It’s not just me asking; so is Greg […]