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A weekly feature in which I ask readers if I should mediate a case.

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    No “low” fare guarantee at United Airlines – plus, they’re rude!

No “low” fare guarantee at United Airlines – plus, they’re rude!

Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.

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    Does she deserve a full refund for a hotel room she stayed in?

Does she deserve a full refund for a hotel room she stayed in?

When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room, her first […]

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    “It is so unjust to poison someone and get off scot-free”

“It is so unjust to poison someone and get off scot-free”

Lynn Friedman’s daughter, Emma, became violently ill during her family vacation to Secrets Maroma Beach Riviera Cancun. When she

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    I have a brain tumor – can I get a refund on my non-refundable ticket?

I have a brain tumor – can I get a refund on my non-refundable ticket?

When Sam Baker’s case crossed my desk, I instinctively jumped to the same conclusion many of you will. He should […]

Can you fix American Airlines’ loyalty program?

Joyce Zaritsky’s case is almost certainly impossible to solve. But you know me – I’m a sucker for seemingly intractable […]

Should Costa reverse course on this fare error?

Oh no, not again.

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    Why can’t I leave a review about my vacation rental from hell?

Why can’t I leave a review about my vacation rental from hell?

Diana Younts’ problem isn’t her vacation rental from hell. That one, she fixed on her own.