A weekly feature in which I ask readers if I should mediate a case.
Tony Levy and his family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with […]
Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of […]
My head is spinning after reading Amy Zimmerman’s complaint about Aeroplan, Turkish Air and Swiss.
What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through […]
Ashley and Eliza Murphy didn’t make their flight to Paris.
Anand Iyer recently rented a Hyundai from Avis in Westfield, NJ. He’d found the car online through a site called […]
Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.