A weekly feature in which I ask readers if I should mediate a case.
It is perhaps one of the most glaring double standards in the travel industry: An airline is under absolutely no […]
Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was […]
Ed Zielinski isn’t a novice flier and neither is his 15-year-old poodle. This year alone, Zielinski, his wife, and their […]
Airlines offer waivers of their often incomprehensible rules all the time. Robert Lytle wants this to be one of the […]
Even if the vacation club she bought didn’t work out, and even if the “free” trip to Hawaii never materialized, […]
Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight. But what?
When I read about flights like Prabir Mehta’s, I can’t help but exclaim: airline alliances! Curse you, airline alliances!